East Region Service Delivery Manager – M&R

Consortium; Banbury; Remote; GBP 52,000 - 70,000; Full time

Job summary

National Highways is seeking a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the East Region from Banbury or Bedford offices. The role requires driving duties with no more than three points and a focus on safety, quality and customer service.

You will manage supplier performance, develop remedial action plans, and align work plans with the regional programme, balancing cost, schedule and service targets in a dynamic 24/7 environment.

Qualifications

• Engineering degree or relevant technical qualifications/accreditations/experience
• Strong understanding of asset policies and related strategies
• Understanding of supply chain contracts
• Experience in budgeting, contracting and supply chain management
• Proven ability to operate in a fast-paced, 24/7 service delivery environment

Responsibilities

• Manage supplier performance against contractual SLAs, quality and safety targets.
• Proactively track performance across Routes or contract scope and identify issues.
• Analyse root causes of performance issues and implement remedial actions.
• Maintain cyclical and reactive maintenance plans and track costs.
• Ensure maintenance plans are integrated into the region’s programme to minimise customer disruption.

Skills

Driving licence

Stakeholder management

Budget management

Maintenance & operations

Safety compliance

Education

Engineering degree

Relevant technical qualifications

Tools

Contract management systems

Budgeting tools

Job description

National Highways is seeking a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the East Region from Banbury or Bedford offices. The role requires driving duties with no more than three points and a focus on safety, quality and customer service.

You will manage supplier performance, develop remedial action plans, and align work plans with the regional programme, balancing cost, schedule and service targets in a dynamic 24/7 environment.