Regional Road Maintenance Service Delivery Manager

National Highways; Cherwell District; On-site; GBP 55,000 - 75,000; Full time

Job summary

National Highways is seeking a Service Delivery Manager to oversee maintenance and repair work across the East Region from Banbury/Bedford. You will ensure all activities meet technical, quality and safety standards with a strong customer service focus.

You will drive delivery in a fast-paced, 24/7 environment and travel across routes as required. Responsibilities include managing supplier performance to SLAs, tracking contract scope, analysing issues and integrating maintenance plans with

Qualifications

• Engineering degree or equivalent technical qualification.
• Experience in budget, contract and supply chain management.
• Proven track record in fast-paced service delivery.
• Strong safety and quality standards knowledge.

Responsibilities

• Manage supplier performance to SLAs, quality and safety standards.
• Track and monitor performance of assigned routes or contract scope.
• Analyse root causes of performance issues and implement remedial actions.
• Maintain maintenance work plans and control costs.
• Integrate work plans with regional programme to minimise customer disruption.
• Demonstrate safety, integrity and ownership in daily operations.

Skills

Budget management

Contract management

Supply chain management

Root cause analysis

Customer service focus

Stakeholder communication

Education

Engineering degree

Technical qualifications

Job description

National Highways is seeking a Service Delivery Manager to oversee maintenance and repair work across the East Region from Banbury/Bedford. You will ensure all activities meet technical, quality and safety standards with a strong customer service focus.

You will drive delivery in a fast-paced, 24/7 environment and travel across routes as required. Responsibilities include managing supplier performance to SLAs, tracking contract scope, analysing issues and integrating maintenance plans with