Regional Highways Service Delivery Lead

National Highways; Exeter; On-site; GBP 55,000 - 75,000; Full time

Job summary

National Highways is seeking a Service Delivery Manager to join the South West Operations team. You will oversee maintenance, repair and capital investment delivery across the region, ensuring performance against KPIs, programme plans and contract compliance.

You will work with contractors, stakeholders and internal teams to drive service excellence and value for money. The role requires strong highways sector experience, asset knowledge and programme planning ability, with travel across the

Qualifications

• Significant experience within highways maintenance, infrastructure, civil engineering or asset management environments.
• Strong understanding of highway assets and maintenance requirements.
• Experience managing contractors, suppliers and service delivery performance in a complex operational environment.
• Knowledge of NEC contracts and performance management processes.
• Experience of CDM regulations, construction assurance and design review processes.
• Strong stakeholder management, problem-solving and communication skills.
• Civil Engineering qualification or degree is desirable; however, substantial highways experience will also be considered.
• Full UK Driving Licence.

Responsibilities

• Proactively manage supplier and contractor performance against contractual KPIs, technical requirements and service delivery targets.
• Monitor and analyse route, maintenance and repair performance, identifying trends, risks and opportunities for improvement.
• Support the management of cyclical, reactive and capital maintenance programmes across the region.
• Ensure all works are delivered in accordance with CDM requirements, health and safety legislation and National Highways standards.
• Manage maintenance requirements planning activities and support annual programme reviews.
• Support NEC contract management activities, including future contract transition and mobilisation programmes
• Manage stakeholder engagement activities and work collaboratively with regional operational teams and supply chain partners.
• Monitor expenditure, budget performance and programme delivery to ensure value for money and operational efficiency.

Skills

Contract management

Stakeholder management

Contractor performance

Programme planning

Asset management

CDM compliance

Problem solving

Communication skills

Education

Civil Engineering degree

Job description

National Highways is seeking a Service Delivery Manager to join the South West Operations team. You will oversee maintenance, repair and capital investment delivery across the region, ensuring performance against KPIs, programme plans and contract compliance.

You will work with contractors, stakeholders and internal teams to drive service excellence and value for money. The role requires strong highways sector experience, asset knowledge and programme planning ability, with travel across the