Regional Operations & Support Lead (Travel-Ready)

Argenbright Security Europe Limited; West of England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Recognition rewards

Discount platform

Employee of the Month

Flexible wage access

EAP

Training opportunities

Career progression

Professional development

Job summary

ASEL is seeking an experienced Regional Support Manager to back the Regional Operations Manager across Bristol and Cardiff, overseeing service delivery, performance and contract compliance while maintaining safety and high operational standards. This home-based role requires frequent travel throughout the region with occasional overnight stays.

The successful candidate will lead site teams, drive improvements and ensure client satisfaction.

Qualifications

• Minimum three years' experience in a supervisory or management role within a security services environment.
• Experience managing multiple sites and teams within a fast-paced operational setting.
• Strong people management and leadership skills.
• Experience in contract management and KPI performance monitoring.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage competing demands.
• Sound decision-making and problem-solving abilities.
• Experience in health and safety compliance and risk management.
• Proficient in Microsoft Office and operational reporting systems.
• Full UK driving licence.
• Ability to provide a complete five-year checkable employment or education history.

Responsibilities

• Operational Management: Conduct monthly operational reviews and analyse regional performance; Ensure contractual obligations and KPIs are achieved; Monitor service delivery standards and customer satisfaction; Develop assignment instructions, risk assessments and procedures; Identify opportunities for continuous improvement.
• People Management: Schedule employees and manage staffing; Support recruitment, onboarding and retention; Conduct performance reviews and development plans; Promote engagement and succession planning; Provide effective line management to site teams.
• Client Management: Build and maintain relationships with clients; Respond to operational issues and concerns; Identify innovative solutions to enhance service quality and performance.
• Financial and Compliance Management: Monitor regional financial performance and reporting; Support budgets and cost control; Ensure compliance with policies, health and safety and regulations; Investigate incidents and implement corrective actions.

Skills

Leadership

People management

Contract management

KPI monitoring

Client relationship

Communication

Health & safety

MS Office

Driving licence

Job description

ASEL is seeking an experienced Regional Support Manager to back the Regional Operations Manager across Bristol and Cardiff, overseeing service delivery, performance and contract compliance while maintaining safety and high operational standards. This home-based role requires frequent travel throughout the region with occasional overnight stays.

The successful candidate will lead site teams, drive improvements and ensure client satisfaction.