Regional Support Manager

ASEL; West of England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Recognition rewards

Discount platform

Employee of the Month

Flexible wage access

EAP

Training opportunities

Career progression

Professional development

Job summary

ASEL is seeking an experienced Regional Support Manager to back the Regional Operations Manager across Bristol and Cardiff, overseeing service delivery, performance and contract compliance while maintaining safety and high operational standards. This home-based role requires frequent travel throughout the region with occasional overnight stays.

The successful candidate will lead site teams, drive improvements and ensure client satisfaction.

Qualifications

• Minimum three years' experience in a supervisory or management role within a security services environment.
• Experience managing multiple sites and teams within a fast-paced operational setting.
• Strong people management and leadership skills.
• Experience in contract management and KPI performance monitoring.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage competing demands.
• Sound decision-making and problem-solving abilities.
• Experience in health and safety compliance and risk management.
• Proficient in Microsoft Office and operational reporting systems.
• Full UK driving licence.
• Ability to provide a complete five-year checkable employment or education history.

Responsibilities

• Operational Management: Conduct monthly operational reviews and analyse regional performance; Ensure contractual obligations and KPIs are achieved; Monitor service delivery standards and customer satisfaction; Develop assignment instructions, risk assessments and procedures; Identify opportunities for continuous improvement.
• People Management: Schedule employees and manage staffing; Support recruitment, onboarding and retention; Conduct performance reviews and development plans; Promote engagement and succession planning; Provide effective line management to site teams.
• Client Management: Build and maintain relationships with clients; Respond to operational issues and concerns; Identify innovative solutions to enhance service quality and performance.
• Financial and Compliance Management: Monitor regional financial performance and reporting; Support budgets and cost control; Ensure compliance with policies, health and safety and regulations; Investigate incidents and implement corrective actions.

Skills

Leadership

People management

Contract management

KPI monitoring

Client relationship

Communication

Health & safety

MS Office

Driving licence

Job description

Regional Support Manager

About ASEL

ASEL designs, develops and delivers fully bespoke and integrated security solutions, combining people, technology and processes to achieve results-driven outcomes. Our risk advisory practice and innovative approach to security risk modelling enable us to identify and mitigate risk, inform strategy, prevent crime and reduce costs for our clients.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation headquartered in Atlanta, Georgia, with extensive experience in security services, aviation, facilities management, technology and business process outsourcing.

We are committed to delivering exceptional service with integrity, professionalism and collaboration.

The Role

We are seeking an experienced and motivated Regional Support Managerto support the Regional Operations Manager in delivering operational excellence across the Bristol and Cardiff region. The successful candidate will oversee service delivery, employee performance, customer satisfaction and contract compliance while ensuring high standards of safety, security and operational efficiency.

This is a home-based role requiring frequent travel throughout the region and occasional overnight stays.

Key Responsibilities

Operational Management

• Conduct monthly operational reviews and analyse regional performance.
• Ensure contractual obligations and KPIs are consistently achieved.
• Monitor service delivery standards and customer satisfaction levels.
• Develop assignment instructions, risk assessments and operational procedures.
• Identify opportunities for continuous improvement and implement corrective actions.

People Management

• Schedule employees and manage staffing requirements.
• Support recruitment, onboarding and employee retention activities.
• Conduct performance reviews and manage employee development plans.
• Promote employee engagement and succession planning initiatives.
• Provide effective line management and leadership to site teams.

Client Management

• Build and maintain strong relationships with clients and stakeholders.
• Respond professionally to operational issues and customer concerns.
• Identify innovative solutions that enhance service quality and operational performance.

Financial and Compliance Management

• Monitor regional financial performance and maintain reporting accuracy.
• Support budget management and cost control initiatives.
• Ensure compliance with company policies, health and safety requirements and industry regulations.
• Investigate incidents and implement corrective actions where required.

Knowledge, Skills and Experience

Essential

• Minimum three years' experience in a supervisory or management role within a security services environment.
• Experience managing multiple sites and teams within a fast-paced operational setting.
• Strong people management and leadership skills.
• Experience in contract management and KPI performance monitoring.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage competing demands.
• Sound decision-making and problem-solving abilities.
• Experience in health and safety compliance and risk management.
• Proficient in Microsoft Office and operational reporting systems.
• Full UK driving licence.
• Ability to provide a complete five-year checkable employment or education history.

Desirable

• SIA Licence.
• Experience within commercial contract management.
• Project management experience.
• Knowledge of the security industry and customer service best practices.

Personal Attributes

• Professional and approachable.
• Results-driven with a proactive attitude.
• Strong organisational skills.
• High levels of integrity and accountability.
• Flexible and adaptable to changing operational requirements.
• Ability to build effective relationships with clients, colleagues and stakeholders.

Benefits

• Access XD recognition rewards and discount platform.
• Employee of the Month Scheme.
• 110% Club recognition programme with prizes and monetary rewards.
• Stream flexible wage access.
• Employee Assistance Programme (EAP).
• Apprenticeship and training opportunities.
• Career progression opportunities within ASEL.
• Ongoing professional development and support.

Additional Information

This role is home-based and requires regular travel across Bristol, Cardiff and surrounding areas. Occasional overnight stays and attendance at company or client events outside normal working hours may be required.

ASEL is committed to equality, diversity and inclusion and welcomes applications from candidates of all backgrounds. We are dedicated to creating an environment where everyone has equal opportunities to develop and succeed.

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