Regional Operations Manager, Victim Services (Hybrid)

Victim Support; Christchurch; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible Working Options

Annual Leave 28 days + Bank Holidays

Birthday Leave

Welcome Bonus £500

Pension Plan 5%

Enhanced Sick Pay

Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support in England is recruiting an Operations Manager to lead the service delivery team for victims across Dorset, Bournemouth, Christchurch & Poole. The role is full-time, hybrid, with three office days per week at Boscombe and regular regional travel.

You will manage performance, recruit and develop staff, build strong partner relationships, and drive data-informed service improvements while ensuring quality and compliance with contractual standards.

Qualifications

• Experience leading service delivery teams.
• Ability to analyse data and report findings clearly.
• Strong collaboration with partners and stakeholders.

Responsibilities

• Manage and monitor service performance against KPIs and business plans.
• Lead and support your team through recruitment, training, and performance management.
• Build and maintain strong relationships with external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

Skills

Leadership experience

Data analysis

Stakeholder management

Project management

Job description

Victim Support in England is recruiting an Operations Manager to lead the service delivery team for victims across Dorset, Bournemouth, Christchurch & Poole. The role is full-time, hybrid, with three office days per week at Boscombe and regular regional travel.

You will manage performance, recruit and develop staff, build strong partner relationships, and drive data-informed service improvements while ensuring quality and compliance with contractual standards.