Victim Care & Support Officer (Hybrid/Flexible)

Devon and Cornwall Police; Exeter; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Subsidised gym membership

Blue Light Card discounts

Company sick pay

Onsite parking

Group insurance scheme

Employee Assistance Programme

Development opportunities

Flexible training plan

Flexitime

Hybrid working

Job summary

Devon and Cornwall Police in Exeter is seeking a Victim Care Officer to be a primary contact for victims of crime, delivering tailored support, guidance and information under the Victim Code of Practice.

You will handle risk assessments, maintain case records, liaise with external partners, and contribute to training and public engagement while working 37 hours a week in a permanent role with hybrid working.

Responsibilities

• Thoroughly review all information on Crime systems (including risk assessments) to inform and tailor support to meet individual needs.
• Detailed assessment and understanding of victim needs in order to provide specific advice, guidance, signposting and referral information as appropriate to the individual,
• Provide verbal minor procedural updates in line with Victim Code of Practice and agreed information sharing guidelines.
• Manage varied and complex workloads, with cases at various stages,
• Understand and apply the rights within the Victims Code of Practice. Working Practices and Force Policy as applicable to contribute to compliance.
• Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.
• Build, maintain and continue to develop relationships with external partners such as Victim Services on the Network in support of effective service provision and understanding local practices.
• Undertake necessary training and CPD to develop skills, knowledge and understanding of the Criminal Justice System.
• Engage with members of the public through a variety of communication methods.
• Dealing with callers in emotional distress, assessing risk and using the National Decision Model (NDM) to respond appropriately. This can include engaging with CRC to request a police resource is dispatched.
• Understand the provisions of statutory services (for example mental health, social services, early help) to provide appropriate advice to victims.
• Provide specialist advice and guidance to colleagues, including training inputs to teams and promotional activity at public events.

Job description

Devon and Cornwall Police in Exeter is seeking a Victim Care Officer to be a primary contact for victims of crime, delivering tailored support, guidance and information under the Victim Code of Practice.

You will handle risk assessments, maintain case records, liaise with external partners, and contribute to training and public engagement while working 37 hours a week in a permanent role with hybrid working.