Regional Operations Manager

Lloyd Recruitment - East Grinstead; England; On-site; GBP 40,000 - 54,000; Full time

Job summary

Lloyd Recruitment Services is seeking a proactive Regional Operations Manager for a field-based role covering the Southeast. The successful candidate will oversee multiple contracts, ensuring high service standards and leading a team within a supportive environment. The role includes managing client relations and driving employee engagement, with flexibility and an opportunity to contribute to growth in a key region.

Benefits

Company car provided

Up to 6% annual bonus

Lead generation bonus up to £12,000

Staff discount scheme

Flexibility and autonomy

Qualifications

• Proven multi-site management experience in cleaning, FM, or support services.
• Strong commercial awareness, confident with budgets and KPIs.
• Excellent people management experience including recruitment and training.

Responsibilities

• Oversee multiple client contracts across the Southeast region.
• Conduct regular audits to maintain high standards.
• Manage full P&L responsibility and payroll accuracy for sites.

Skills

Multi-site management

Commercial awareness

People management

Communication skills

Job description

Regional Operations Manager
Salary: 40,000 + Bonus + Company Car
Location: Field based role covering the Southeast (Crawley and surrounding areas)
Full Driving Licence is essential

Lloyd Recruitment Services are looking for a proactive and experienced Regional Operations Manager to join a growing company in the support services sector. This is an excellent opportunity for an operational leader with strong client and team management experience across multiple sites.

What's in it for you?

• Company car provided
• Up to 6% annual bonus
• Additional lead generation bonus, up to 12,000 per year
• Staff discount scheme
• Field–based role with flexibility and autonomy
• Supportive leadership team with a dedicated Support Manager
• Opportunity to contribute to growth in a key region
• Great variety of clients across both corporate and non–corporate sectors

Key Responsibilities:

• Oversee multiple client contracts across the Southeast region
• Conduct regular audits to maintain high standards of service delivery
• Act as the key point of contact for client relationships, including upselling where appropriate
• Manage full P&L responsibility and payroll accuracy for sites
• Leading a team with the support of a dedicated Support Manager
• Drive employee engagement, training, and performance across sites
• Recruit, onboard, and manage team members throughout the full employee lifecycle
• Be flexible and hands–on, attending client sites regularly and adapting to business needs
• Support wider company goals including growth and operational excellence
• Willing to travel into London and adapt to any site or account changes

What we're looking for:

• Proven multi–site management experience in cleaning, FM, or support services
• Strong commercial awareness, confident with budgets, payroll and service delivery KPIs
• Excellent people management experience including recruitment and training
• A team–focused and hands–on leader with a flexible and proactive approach
• Strong communication and relationship–building skills
• Full UK driving licence and willingness to travel within the region

Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website.

Unfortunately, due to the high volume of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services' Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.