Field Operations Manager (South)

Car Benefit Solutions; United Kingdom; Remote; GBP 40,000 - 42,000; Full time

Job summary

Car Benefit Solutions is seeking a Field Operations Manager to drive operational success and enhance customer experiences. This dynamic role involves ensuring compliance, managing relationships, and driving innovations in service delivery. Ideal candidates will have a strong background in account management, possess analytical skills, and demonstrate effective communication abilities. Join a forward-thinking team dedicated to customer excellence.

Benefits

Employee Car Ownership Scheme (ECOS)

Qualifications

• Previous experience in account management or a similar role.
• Strong analytical, verbal, and written communication skills.
• Ability to align with CBS Core Values.

Responsibilities

• Manage CBS schemes and customer relationships.
• Ensure compliance and risk awareness.
• Deliver presentations and reporting.

Skills

Analytical skills

Communication

IT skills

Organizational skills

Financial understanding

Tools

Microsoft Power BI

CRM

Excel

Job description

4 weeks ago Be among the first 25 applicants

Car Benefit Solutions provided pay range

This range is provided by Car Benefit Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you ready to create exceptional customer experiences, drive success and make an impact?

As a Field Operations Manager, you'll play a pivotal role in ensuring that schemes are implemented, operated and reviewed efficiently. You'll ensure compliance with client policies, uphold CBS commitments, and drive the growth and potential of the CBS Sales Team's fleet.

This role goes beyond operations—it's about delivering outstanding customer journeys. You'll ensure every interaction is seamless and memorable, fostering loyal advocates for CBS and strengthening relationships with our customers.

Salary: £40,000 - £42,000 per annum

Hours: 35 hours per week, Monday to Friday

Location: Field-based, working from home with travel to customer appointments as needed and occasional travel to our Head Office in Bury, Greater Manchester.

Preferred location: South of England. We'll be accepting candidates living South of Cheltenham/Luton/Colchester. Ideally you'll be located centrally within the South of England, but understand occasional travel to customers in the far South-East or South-West may be required.

We have a comprehensive induction program, so the requirement to be in the office during your first month will be greater whilst you get to know our business and our people.

Enjoy great benefits! As a car-entitled employee, you'll have access to our Employee Car Ownership Scheme (ECOS)—choose from a car at no cost or upgrade and make a monthly contribution.

Join us and be part of a forward-thinking team that values innovation, efficiency, and customer excellence.

Ready to take on this exciting opportunity? Apply today and let's drive success together!

About Us

At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.

We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 3-star outstanding best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our Gold status further exemplifies our commitment to our people as Investors in People and We Invest in Wellbeing.

Responsibilities

Customer Experience & Strategy

• Manage CBS schemes, customer relationships, and operational regions
• Collaborate to enhance products, services, and customer experience
• Ensure compliance, engagement, and risk awareness
• Deliver presentations, reports, and analysis.
  
  

Process Improvement & Innovation

• Lead change initiatives for customer satisfaction and loyalty
• Support system and process enhancements
• Maintain scheme documentation
  
  

Reporting & Data Analysis

• Oversee compliance, audits, and reporting
• Provide insights and recommendations for efficiency
• Utilize CRM, Excel, and CBS website for data management
  
  

Requirements

Essential

• Previous experience in an account management or similar role
• Strong and effective analytical, verbal and written communication skills
• Good IT and organisational skills.
• Commercial and financial understanding
• Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment
  
  

Desirable

• Experience in Microsoft Power BI
• Previous experience dealing with compliance (e.g. FCA, GDPR)
• Customer service experience in a professional, automotive or financial services environment
• Experience in process mapping, auditing and report writing
  
  

Please note as part of our pre-employment checks, all successful applicants must undergo a standard DBS check prior to starting employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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