Regional Operations Manager

loc8me; Loughborough; On-site; GBP 35,000 - 50,000; Full time

Job summary

loc8me, a rapidly growing lettings company, seeks a Regional Operations Manager in Loughborough. The role emphasizes enhancing customer service through training, compliance management, and KPI implementation while promoting company objectives. Ideal candidates will possess extensive property industry experience and possess strong communication and organizational skills.

Benefits

Investment in personal development

Work alongside great people

Qualifications

• Experience and knowledge of the Property & Lettings Industry.
• Proven track record of working remotely across a branch/retail network.
• Ability to grow a lettings business.

Responsibilities

• Train and develop Branch Managers in local offices.
• Manage all Marketing aspects alongside the Marketing Manager.
• Support Branch Managers with Utility Management.

Skills

Customer Service

Communication

Organizational Skills

Compliance

Managerial Skills

Education

ARLA Qualified (Level 3 minimum)

Job description

loc8me Loughborough, England, United Kingdom

Regional Operations Manager

loc8me Loughborough, England, United Kingdom

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loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental. We are looking for a Regional Operations Manager to assist with the daily operational duties nationwide. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Regional Operations Manager, you will be responsible for assisting the Operations Manager & Operations Director in leading a team of Branch Managers nationwide.

Why come and work with us

● You’ll be part of a company that values innovation and alternative thinking

● We invest in and value personal development

● You’ll be part of an audaciously ambitious and growing company

● You’ll be working alongside great people

Your responsibilities will include

● Train and develop Branch Managers in local offices and support their personal development

● Train and support Branch Managers in local offices with complaint handling

● Understand and implement company processes to ensure the Tenant and Landlord experience is exceptional

● Audit and support all things asset management and lettings portfolio performance company wide

● Support the compliance management team to ensure the business and portfolios remains compliant

● Introducing and educating new legislation requirements and HMO licencing to internal and external stakeholders when required

● Support Branch Managers with Utility Management

● Manage all Marketing aspects alongside Marketing Manager

● Implement and manage the company KPIs and review on a monthly basis with the Operations Manager

● Excellent organisational skills

● Excellent communication skills in order to provide a high-quality to service to internal and external stakeholders

● The ability to/proven track record of working remotely across a branch/retail network.

● Support in the recruitment process and decision making.

● Ability to grow a lettings business.

● ARLA Qualified to level 3 minimum

● Experience & knowledge of the Property & Lettings Industry

● Experience in dealing with high end stakeholders and educating on investments

● Experience & knowledge in nationwide property markets

● Self-motivated and ability to work on own initiative

● Ability to prioritise workload and work to deadlines

● Flexible and adaptable in approach to work

Details

● Hours of work: 9am till 5.30pm Monday to Friday

● Competitive Salary: Dependent on Experience

● Driving licence required and personal car preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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