Area General Manager

BGIS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

BGIS seeks a senior contract lead to provide strategic leadership, manage a defined contract portfolio, and ensure financial and operational commitments are met.

You will liaise with clients, internal senior managers, and contract support teams to drive turnover, profitability, and contract retention. The role requires proactive, customer-focused leadership to deliver service excellence and compliant operations across BGIS.

Responsibilities

• Provide leadership to ensure contractual commitments are met and exceeded.
• Exploit opportunities for strategic development to deliver increased turnover and profitability, add services, and re-win contracts.
• Communicate and implement business policies and processes within the contract.
• Ensure safe working conditions and that health and safety policies are implemented across BGIS and subcontractors.
• Manage staffing structures to balance cost and service excellence, with capacity planning for peaks and troughs.
• Ensure contracts are staffed by competent teams with succession planning in place.
• Collaborate with Operational managers for cross-functional development and teamwork.
• Develop contract financial plans to deliver revenue, margins, reduce WIP and debt, and drive contract growth.
• Maintain control systems to meet statutory, policy and contractual commitments.
• Foster customer focus and maintain relationships with key client contacts.
• Promote BGIS values and provide leadership, coaching and training as needed.
• Deliver effective business communication through management meetings, briefings, and publications.
• Support the sales process with solution development and mobilization on new contracts.
• Provide a learning environment with training plans so employees reach their potential.

Job description

Providing strategic leadership, management, and development of a defined contract’s, ensuring financial, and operational commitments are met and exceeded. The role will require close liaison with clients, internal senior managers and lead contract support. The operation should be Proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved.

Key Responsibilities

• Provide leadership, and that contractual commitments are met and exceeded.
• .Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
• Ensuring business policies and processes are effectively communicated, and implemented within the contract.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both BGIS and subcontractors activities, and are regularly review.
• .Ensure BGIS staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, accurately forecasted revenue and margins, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promoting and maintaining the BGIS company values at all times
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Accountabilities

• Reporting to the Director/Divisional Director.
• Accountable day-to-day to the relevant client contacts.
• Line management responsibility for a small team, primarily comprising Contract Managers and Supervisors across a portfolio of contracts.
• Financial responsibility for the delivery of Plan commitments for the contract portfolio.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK #LI-JC2