Regional Operations Leader - Service Delivery & Profitability

TVS Supply Chain Solutions UK & Europe; West of England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Company pension

Sick pay

25 days annual leave

Holiday buy-back scheme

Salary sacrifice car scheme

Online courses

Employee discounts

Employee Assistance Service

Life coach portal

Free onsite parking

Job summary

TVS Supply Chain Solutions UK & Europe seeks an experienced Operations Manager to lead the Southwest Regional Service Centre’s control team, reporting to the General Manager. You will drive service delivery, profitability, and compliance while supporting strategic initiatives.

You will manage Regional Controllers, implement improvements, and ensure adherence to budgets and SLAs. The role requires strong leadership, risk management, and collaboration with UK Head Office.

Qualifications

• Broad logistics background including sameday courier and spare part supply chain.
• Knowledge of health and safety legislation.
• Experience in leading and developing successful teams.
• Experience working with contractors and managing KPIs/SLA performance.
• Understanding of IR35 is advantageous.

Responsibilities

• Prepare and implement standard operational procedures for daily operations.
• Direct line management of Regional Controllers, including appraisals and development needs.
• Review periodic reports and adjust operations to meet company goals.
• Support General Manager in maintaining profitability and meeting EBITDA targets.
• Ensure operations meet SLAs and business targets; manage risk and contingencies.
• Collaborate with UK Head Office to ensure compliance with labour, health and safety laws and payroll requirements.
• Handle ad hoc escalation calls for business-critical issues out of hours.

Skills

Logistics expertise

Team leadership

Budget and performance management

Contractor & KPI management

Health and safety knowledge

Decision making

Job description

TVS Supply Chain Solutions UK & Europe seeks an experienced Operations Manager to lead the Southwest Regional Service Centre’s control team, reporting to the General Manager. You will drive service delivery, profitability, and compliance while supporting strategic initiatives.

You will manage Regional Controllers, implement improvements, and ensure adherence to budgets and SLAs. The role requires strong leadership, risk management, and collaboration with UK Head Office.