Regional Head of Operations: Service Excellence & Growth

Motorclean Ltd

Birmingham

On-site

GBP 90,000 - 120,000

Full time

14 days+
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Benefits offered by this job

Company car
Fuel card
Company phone
Tablet
Private healthcare
Perk platform discounts
Life assurance
Salary sacrifice
Pension contributions
Regional ownership
Growth opportunities
Supportive environment

Job summary

Motorclean Ltd is seeking a commercially focused Head of Operations to lead service delivery across a regional portfolio of automotive partners. You will work closely with a Director to own regional performance across customer service, people, compliance, profitability and new-business mobilisation.

You will be visible in the field, trusted by clients and decisive in turning insight into measurable results, building capable leaders and shaping how operational excellence is delivered.

Qualifications

  • Experience leading multi-site operations.
  • Proven track record in improving performance and compliance.
  • Strong coaching and succession planning.
  • Excellent stakeholder-management and communication.

Responsibilities

  • Lead regional service delivery with clear expectations and actionable feedback.
  • Identify underperforming sites and implement recovery plans.
  • Conduct audits and raise standards across dealership sites.
  • Strengthen relationships with dealership leaders through reviews and reporting.
  • Mobilise new business safely, compliantly and profitably.
  • Coach Area and regional managers with HR and L&D support.
  • Set goals, review performance and address underperformance.
  • Foster an inclusive, accountable culture with strong communication.
  • Attract and retain capable managers for growth.

Skills

Senior leadership
Multi-site ops
Automotive sector
People management
Stakeholder management
Data-driven decisions
Travel willingness

Job description

Motorclean Ltd is seeking a commercially focused Head of Operations to lead service delivery across a regional portfolio of automotive partners. You will work closely with a Director to own regional performance across customer service, people, compliance, profitability and new-business mobilisation.

You will be visible in the field, trusted by clients and decisive in turning insight into measurable results, building capable leaders and shaping how operational excellence is delivered.

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