Regional Head of Operations: Service Excellence & Growth

Motorclean Ltd; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Fuel card

Company phone

Tablet

Private healthcare

Perk platform discounts

Life assurance

Salary sacrifice

Pension contributions

Regional ownership

Growth opportunities

Supportive environment

Job summary

Motorclean Ltd is seeking a commercially focused Head of Operations to lead service delivery across a regional portfolio of automotive partners. You will work closely with a Director to own regional performance across customer service, people, compliance, profitability and new-business mobilisation.

You will be visible in the field, trusted by clients and decisive in turning insight into measurable results, building capable leaders and shaping how operational excellence is delivered.

Qualifications

• Experience leading multi-site operations.
• Proven track record in improving performance and compliance.
• Strong coaching and succession planning.
• Excellent stakeholder-management and communication.

Responsibilities

• Lead regional service delivery with clear expectations and actionable feedback.
• Identify underperforming sites and implement recovery plans.
• Conduct audits and raise standards across dealership sites.
• Strengthen relationships with dealership leaders through reviews and reporting.
• Mobilise new business safely, compliantly and profitably.
• Coach Area and regional managers with HR and L&D support.
• Set goals, review performance and address underperformance.
• Foster an inclusive, accountable culture with strong communication.
• Attract and retain capable managers for growth.

Skills

Senior leadership

Multi-site ops

Automotive sector

People management

Stakeholder management

Data-driven decisions

Travel willingness

Job description

Motorclean Ltd is seeking a commercially focused Head of Operations to lead service delivery across a regional portfolio of automotive partners. You will work closely with a Director to own regional performance across customer service, people, compliance, profitability and new-business mobilisation.

You will be visible in the field, trusted by clients and decisive in turning insight into measurable results, building capable leaders and shaping how operational excellence is delivered.