Operations Manager

TVS Supply Chain Solutions UK & Europe; West of England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Company pension

Sick pay

25 days annual leave

Holiday buy-back scheme

Salary sacrifice car scheme

Online courses

Employee discounts

Employee Assistance Service

Life coach portal

Free onsite parking

Job summary

TVS Supply Chain Solutions UK & Europe seeks an experienced Operations Manager to lead the Southwest Regional Service Centre’s control team, reporting to the General Manager. You will drive service delivery, profitability, and compliance while supporting strategic initiatives.

You will manage Regional Controllers, implement improvements, and ensure adherence to budgets and SLAs. The role requires strong leadership, risk management, and collaboration with UK Head Office.

Qualifications

• Broad logistics background including sameday courier and spare part supply chain.
• Knowledge of health and safety legislation.
• Experience in leading and developing successful teams.
• Experience working with contractors and managing KPIs/SLA performance.
• Understanding of IR35 is advantageous.

Responsibilities

• Prepare and implement standard operational procedures for daily operations.
• Direct line management of Regional Controllers, including appraisals and development needs.
• Review periodic reports and adjust operations to meet company goals.
• Support General Manager in maintaining profitability and meeting EBITDA targets.
• Ensure operations meet SLAs and business targets; manage risk and contingencies.
• Collaborate with UK Head Office to ensure compliance with labour, health and safety laws and payroll requirements.
• Handle ad hoc escalation calls for business-critical issues out of hours.

Skills

Logistics expertise

Team leadership

Budget and performance management

Contractor & KPI management

Health and safety knowledge

Decision making

Job description

Reporting to the General Manager, the Operations Manager plays a pivotal role leading the

regional control team at the Southwest Regional Service Centre. As a key member of the

leadership team, the Operations Manager is responsible for supporting the General Manager in

ensuring efficient service delivery, maintaining commercial performance, adhering to budgetary

targets, and upholding legal compliance alongside the General Manager.

In the absence of the General Manager, the Operations Manager assumes leadership and

decision-making responsibilities.

Main Duties & Responsibilities:

• Preparing, reviewing, and implementing standard procedural documents for daily operations.


• Direct line management responsibility for the Regional Controllers at the Regional Service Centre, covering all aspects of line management which will also include conducting appraisals and identifying development and training needs,


• Reviewing periodic reports and adjusting operations to better meet company goals.


• Supporting the General Manager in maintaining profitability of the operation – ensuring that the business delivers / exceeds budgeted profitability to EBITDA level.


• Operational performance and service delivery within customer SLA’S and business targets.


• Supporting the General Manager in implementing continuous improvement programs to support commercial and service performance growth.


• To manage, mitigate and plan contingencies to avoid risk to the business.


• In conjunction with UK Head Office, ensuring compliance with local labour and health and safety laws and Human Resources and Payroll requirements.


• Ensuring compliance with the Company’s Business Code of Conduct, specifically; adhering to and observing Company ethics and the appropriate standard of behaviour expected by employees and third parties, reporting any concerns promptly through the correct channels.


• Taking ad hoc escalation calls for business critical issues out of hours.

Required Knowledge, Skills, Qualifications, and Experience:

• Has a broad background in Logistics services, particularly in the Sameday courier and spare part supply chain environment and has a broad knowledge of the IT sector and


• Understands health and safety best practice and legislation.


• Has some degree of experience in managing and developing successful teams.


• Has a proven track record of working with contractors and managing third parties in line with KPI’s and SLA’s (an understanding of IR35 would be advantageous)


• Can demonstrate skills and qualifications in Performance Management, Staffing, Management Proficiency, Developing Standards, Process Improvement, Decision Making, Strategic Planning, Quality Management.

Job dimensions

Position(s) supervised.

Supervision received.

Key Relationships

• General Manager, Regional Controller, Head of Operations and Support Managers, Customer Account Managers, HR Department.

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Company pension scheme


• Company sick pay


• 25 days annual leave (plus 8 bank holidays)


• Holiday buy-back scheme (5 additional days available)


• Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).


• Access to over 100 online courses to support your continuous and professional development


• Employee benefits platform, offering:


• Discounts and offers for a range of recognisable brands and outlets


• Employee Assistance Service


• Advice and life coach portal with tips on mindfulness and meditation


• Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.