Regional Operations Coordinator - Healthcare & Scheduling

Sonova AG; Milton Keynes; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25–30 days’ annual leave

Boots Discount Card

Free hearing aids if required as an (e

Job summary

Boots Hearingcare in Milton Keynes is seeking a Regional Coordinator to support clinics across Region 8. You’ll keep diaries running smoothly, coordinate staffing and resources, and ensure an exceptional customer experience throughout the journey to better hearing.

You’ll work with regional leaders and clinical teams, improving diary efficiency and access for customers while supporting compliance and onboarding processes. This role offers growth in a growing healthcare business.

Qualifications

• 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role.
• Strong organisational, planning and time-management skills.
• Excellent communication skills and a customer-focused mindset.
• Confidence using systems, technology and data.
• A proactive and solutions-focused approach.
• The ability to remain calm under pressure and adapt to changing priorities.
• A collaborative approach and willingness to support colleagues across the wider business.
• Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification.
• Experience within customer service, retail, healthcare or a multi-site environment would be beneficial.

Responsibilities

• Support a busy network of clinics and regional teams.
• Coordinate staffing, resources and operational activity.
• Manage diaries and clinic scheduling across Region 8.
• Handle appointment confirmations, rescheduling and types.
• Provide day-to-day operational support to clinics and queries.
• Assist with compliance training and onboarding/offboarding processes.
• Track health and safety incidents with the Health and Safety team.

Skills

Operations coordination

Office management

Resource planning

Customer service

Communication skills

Job description

Boots Hearingcare in Milton Keynes is seeking a Regional Coordinator to support clinics across Region 8. You’ll keep diaries running smoothly, coordinate staffing and resources, and ensure an exceptional customer experience throughout the journey to better hearing.

You’ll work with regional leaders and clinical teams, improving diary efficiency and access for customers while supporting compliance and onboarding processes. This role offers growth in a growing healthcare business.