Regional Operations Coordinator - Healthcare Networks

Sonova; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25–30 days’ annual leave

Boots Discount Card

Free hearing aids if required as an em

Free flu vaccination

Pension scheme and life assurance

Flexible Benefits Box

Health Hero wellbeing support

Long-service awards

Job summary

Boots Hearingcare in London is seeking a Regional Coordinator to support clinics across Region 8. You will help keep diaries running smoothly, coordinate staffing and resources, and ensure customers receive an excellent experience through their journey to better hearing.

The role involves diary analysis, regional collaboration with leaders and clinical teams, and driving operational efficiency. We offer comprehensive benefits and development opportunities within a growing healthcare business.

Qualifications

• 3 to 5 years’ experience in operations coordination or a similar role
• Strong organisational, planning and time-management skills
• Excellent communication skills and a customer-focused mindset
• Confidence using systems, technology and data
• A proactive and solutions-focused approach
• The ability to remain calm under pressure and adapt to changing priorities
• A collaborative approach and willingness to support colleagues across the wider business

Responsibilities

• Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
• Analyse clinic diary potential and identify opportunities to improve customer accessibility
• Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
• Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
• Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
• Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
• Provide day-to-day operational support to clinics and act as a key point of contact for queries
• Support compliance activity, mandatory training and onboarding and offboarding processes
• Track and report health and safety incidents, working with the Health and Safety team to resolve any issues

Education

Hearing Wellness Advisor qualification (optional)

Job description

Boots Hearingcare in London is seeking a Regional Coordinator to support clinics across Region 8. You will help keep diaries running smoothly, coordinate staffing and resources, and ensure customers receive an excellent experience through their journey to better hearing.

The role involves diary analysis, regional collaboration with leaders and clinical teams, and driving operational efficiency. We offer comprehensive benefits and development opportunities within a growing healthcare business.