Regional Coordinator

Boots; London Borough of Ealing; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Boots Discount Card

Free hearing aids if required as an 직원

Free flu vaccination

Pension scheme and life assurance

Flexible Benefits Box

Health Hero wellbeing support

Long-service awards

25-30 days' annual leave plus bank may

Job summary

Boots Hearingcare is looking for a Regional Coordinator to support clinics across Region 8. You will help keep diaries running smoothly, coordinate staffing and resources, and ensure customers have an exceptional journey to better hearing.

You will work with regional leaders and clinical teams to drive efficient operations. The role emphasizes diary analysis, stakeholder collaboration, and hands-on operational support, including onboarding and safety compliance.

Qualifications

• 3–5 years' experience in operations coordination, office management or a similar role.
• Strong organisational and planning abilities with effective time management.
• Excellent communication and customer-focused mindset.
• Willingness to learn and adapt within a multi-site healthcare environment.

Responsibilities

• Partner with the Senior Regional Sales Manager to maximise productivity and reduce waste.
• Analyse diary potential and improve customer accessibility across clinics.
• Coordinate regional diaries, staffing schedules and absence cover.
• Support customers via appointment confirmation calls and rescheduling.
• Manage stock, loan hearing aids and allocation of assets for new starters and leavers.
• Provide day-to-day operational support and act as a primary point of contact for queries.

Skills

Strong organisational skills

Time management

Excellent communication

Proactive problem-solving

Calm under pressure

Collaborative

Job description

This is an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting our clinics across region 8. You'll play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams and ensuring our customers receive an exceptional experience throughout their journey to better hearing. The regional environment You'll support a busy network of clinics, working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams. The role offers:

• A varied role supporting multiple clinics across Region 1
• Close collaboration with regional leaders and clinical teams
• The opportunity to improve diary efficiency and customer accessibility
• Responsibility for coordinating staffing, resources and operational activity
• A supportive environment where your organisation and problem-solving skills will have a visible impact

This role is about keeping the region moving, identifying solutions and helping our teams deliver the best possible service to customers., As Regional Coordinator, you'll:

• Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
• Analyse clinic diary potential and identify opportunities to improve customer accessibility
• Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
• Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
• Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
• Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
• Provide day-to-day operational support to clinics and act as a key point of contact for queries
• Support compliance activity, mandatory training and onboarding and offboarding processes
• Track and report health and safety incidents, working with the Health and Safety team to resolve any issues

Progression & development

This role is ideal for someone who wants to broaden their operational experience and develop within a growing healthcare business. You'll benefit from:

• Exposure to multi-site regional operations
• The opportunity to work closely with senior regional and clinical leaders
• Experience in resource planning, diary optimisation and operational performance
• Full training and ongoing support
• The opportunity to complete the Hearing Wellness Advisor qualification if required

Future development opportunities across operations, customer service and regional support

If you're an experienced coordinator who enjoys variety, problem-solving and making a real operational impact, and you're looking for a role where no 2 days are the same - this could be your next move.

• 3 to 5 years' experience in operations coordination, office management, resource planning or a similar role
• Strong organisational, planning and time-management skills
• Excellent communication skills and a customer-focused mindset
• Confidence using systems, technology and data
• A proactive and solutions-focused approach
• The ability to remain calm under pressure and adapt to changing priorities
• A collaborative approach and willingness to support colleagues across the wider business
• Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification

Experience within customer service, retail, healthcare or a multi-site environment would be beneficial. Most importantly, you'll bring the right attitude, strong organisational skills and a genuine passion for supporting colleagues and delivering an excellent customer experience. We care. We drive innovation. We strive for excellence. We build the best team.

• Salary: £29,235 + Bonus
• 25-30 days' annual leave plus bank holidays
• Boots Discount Card
• Free hearing aids if required as an employee
• Free flu vaccination, with discounted vaccinations available for family members
• Pension scheme and life assurance
• Flexible Benefits Box - tailor your package to suit your individual needs
• Health Hero wellbeing support - confidential support inside and outside work
• Long-service awards recognising your contribution