Regional Managing Director, UK & Ireland

Royal Caribbean Group; London; On-site; GBP 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Regional Managing Director to lead Trade and Consumer Sales in the UK and Ireland. This pivotal role involves developing and executing business strategies to drive revenue growth and enhance market share. The ideal candidate will possess strong leadership skills, a deep understanding of the travel industry, and an extensive network within agency partners. You will be responsible for managing a dynamic team, fostering collaborations across departments, and advocating for innovative sales strategies. If you are passionate about driving performance and building relationships, this is an exciting opportunity to make a significant impact.

Qualifications

• Degree level education with a strong preference for an MBA.
• Extensive travel industry experience with knowledge of the UK & Ireland market.

Responsibilities

• Develop and execute Trade business strategy to enhance market share.
• Lead the Trade team to achieve sales targets and monitor performance.
• Collaborate with internal departments to meet objectives.

Skills

Leadership

Project Management

Communication Skills

Analytical Skills

Sales Strategy Development

Market Analysis

Team Management

Education

Degree Level Education

MBA (Desirable)

Job description

Summary

Position Summary / Job Purpose:

Reporting to the Managing Director UK & EMEA (Silversea Cruises), this role provides leadership in Agency Partners/Trade Partners (“Trade”) and Consumer Sales to meet targets for revenue, profitability, segment growth, and industry leadership. The position also guides sales & administration for full ship charters, incentive groups, and individual incentive travel, working closely with other functional leaders. It holds overall responsibility for the region and is a key member of the Silversea leadership team.

The Regional Managing Director, UK & Ireland, is responsible for developing and executing the Trade business strategy within the existing policies and budget, directly accountable for revenue and profitability in the UK/IR. This includes managing all Trade/Consumer sales activities, pipeline forecasting, regional strategy, target-setting, and team management. The role is growth-oriented, requiring proactive efforts to increase revenue streams and develop new relationships across multiple sales channels.

Essential Duties And Responsibilities

• Develop a competitive Trade business strategy to enhance market share and forge preferred customer partnerships.
• Advocate for industry, company, and key channel advancements.
• Implement and recommend growth opportunities within Silversea’s Sales strategy, managing tactics to penetrate new segments and meet revenue targets.
• Lead the Trade team, set goals, monitor progress, and oversee performance and talent management.
• Achieve top-line and bottom-line sales results, including growth and market share improvements.
• Collaborate closely with the Head of Direct to meet objectives.
• Analyze current and future market conditions, customer needs, and product development.
• Maximize charter and incentive group occupancy, rates, and yields with the C&I team in Miami.
• Ensure high customer satisfaction through timely and efficient service.
• Empower employees with resources, training, and accountability to drive performance.
• Build strong brand awareness and develop superior relationships.
• Support sales functions across all channels.
• Represent the company as a spokesperson at trade shows and conferences, seeking profile opportunities.
• Report Trade activity regularly to the CEO.
• Coordinate with internal departments such as Revenue Management, Hotel Operations, Finance, and Marketing.
• Monitor market trends, competitor activity, and provide feedback to leadership.
• Manage trade agency activities and agency contract implementations in respective territories.
• Foster a collaborative team spirit between Trade and Direct functions.

Skills and Experience

• Degree level education; MBA is desirable.
• Travel industry experience, with strong knowledge of the UK & Ireland market.
• Proven leadership in a competitive environment.
• Extensive network with agency partners and distribution channels.
• Excellent project management, communication, and presentation skills.
• Organized, detail-oriented, self-motivated, and proactive.
• Positive team-player with leadership capabilities.
• Skilled in managing staff and analytical duties.
• Ability to work under pressure and meet deadlines.
• Empathic leadership style.

Key Relationships

• Increase new guests and expedition guests as a percentage of business.
• Boost Top Suite sales and customer satisfaction.
• Focus on talent retention and development.
• Penetrate new markets and grow market share by segment.
• Enhance Trade Partner satisfaction.

Financial Responsibilities

• Meet sales targets for Trade/Consumer revenue and pax build.
• Increase new-to-Silversea guests and market share.
• Manage revenue growth, sales versus forecasts, and margins.
• Ensure ROI-driven marketing and sales spend.
• Achieve cost-of-sales and incentives targets as per plan.