Regional Manager – North-East & Yorkshire (Harrogate-based)

Flexspace; Harrogate; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday + bank holidays

Flexible start/finish times

Employee assistance programme

Job summary

Flexspace invites applications for a Harrogate-based Regional Manager covering the North-East and Yorkshire. You will own site performance, occupancy, revenue, and customer experience across a multi-site region, leading Centre Managers and on-site teams to deliver exceptional service.

You will oversee site maintenance, safety, and compliance while driving growth opportunities and ensuring effective collaboration with marketing and credit control. A UK driving licence is essential.

Qualifications

• Proven experience in multi-site/region management in property or related sectors.
• Strong ability to drive occupancy, revenue and profitability.
• Experience coaching and developing dispersed on-site teams.
• Excellent relationship-building and communication skills.
• Highly organised with ability to manage multiple sites.
• Comfortable using data and systems to track performance.

Responsibilities

• Own performance of the North-East & Yorkshire region across occupancy, revenue, and profitability targets.
• Lead and develop Centre Managers and on-site teams to maintain high service and site presentation.
• Ensure vacant units are ready-to-show and ready-to-occupy.
• Collaborate with Marketing to advertise vacancies and manage viewings within targets.
• Work with Credit Control to monitor arrears and support collections.
• Maintain customer relationships to drive retention and growth in occupancy and revenue.
• Enforce Health & Safety policies across all sites in the region.
• Oversee site repairs, maintenance, and estate management.
• Maintain accurate records and forecasts in CRM and systems.
• Monitor local market activity and inform pricing/product decisions.

Skills

Multi-site management

Commercial acumen

People management

Relationship building

Time management

Data-driven decisions

Full UK driving licence

Job description

Regional Manager – North-East & Yorkshire (Harrogate-based)

Application Deadline: 30 September 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: Harrogate

Reporting To: Gavin Scott

Compensation: £50,000 - £55,000 / year

Description

Flexspace operates and manages a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers. We are committed to delivering exceptional service while creating an environment where both our customers and employees can thrive.

We are now looking for a Regional Manager – North-East & Yorkshire (Harrogate-based) to take ownership of the performance, presentation and customer experience across our sites in the North-East and Yorkshire region. You will play a key and hands‑on role in driving occupancy, revenue growth and customer satisfaction, while ensuring our sites are safe, compliant and well maintained.

This is a permanent, full‑time role based in Harrogate, with regular travel across the region.

Key Responsibilities

• Take overall responsibility for the performance of the North-East & Yorkshire region, delivering against occupancy, revenue and profitability targets.
• Lead, support and develop Centre Managers and on‑site teams to ensure a consistently high standard of customer service and site presentation.
• Ensure all vacant units are in a ready‑to‑show/ready‑to‑occupy condition at all times, working closely with Facilities and contractors.
• Work with the Marketing team to ensure vacancies are effectively advertised and enquiries are handled promptly, including undertaking viewings within agreed timeframes.
• Monitor and manage arrears in partnership with the Credit Control team, proactively addressing debt risks and supporting the collection process.
• Maintain strong relationships with existing customers, driving retention and identifying opportunities to grow occupancy and revenue.
• Ensure Health & Safety policies and procedures are implemented and adhered to across all sites in the region, identifying and addressing any risks.
• Oversee site‑level repairs, maintenance, landscaping and estate management requirements, escalating issues where necessary.
• Maintain accurate records, forecasts and reports, ensuring CRM and other systems are kept up to date.
• Monitor local market activity and competitor offerings, feeding insights back into pricing, product and marketing decisions.
• Champion Flexspace values and culture across the region, fostering collaboration and continuous improvement.

Skills, Knowledge & Expertise

• Proven experience in a multi‑site management, regional management or area management role, ideally within property, facilities, hospitality or a related customer‑focused environment.
• Strong commercial acumen with a track record of delivering against occupancy, revenue and profitability targets.
• Experience leading and developing dispersed teams, with the ability to coach, motivate and hold people to account.
• Excellent relationship‑building and communication skills, with the ability to influence at all levels.
• Highly organised, with strong time management skills and the ability to juggle multiple priorities across different sites.
• Comfortable working with data and systems to inform decisions and track performance.
• A full UK driving licence and access to your own vehicle.
• Determination, resilience and a hands‑on approach, with a willingness to roll up your sleeves and get involved at site level.
• A customer‑first mindset, always looking for ways to improve the experience for our occupiers.

Benefits

We offer an annual bonus subject to individual performance.

Flexspace also offers 25 days’ leave plus bank holidays, as well as flexible start and finish times to fit in with you and the business.

We take our employees’ health seriously and, after 6 months’ service, offer an employee assistance programme plus a 24‑hour GP line and support towards dental and optician costs.

We also offer discounts at various retailers, restaurants and destinations to help your salary go further.