General Manager

NewFlex

Oxford

On-site

GBP 36,000 - 38,000

Full time

14 days+

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Benefits offered by this job

33 days annual leave

Private medical insurance

Volunteering days

Payroll Giving

Employee assistance programme

Annual professional membership

Job summary

NewFlex is seeking a General Manager to oversee the efficient operation of our centres within the territory, drive commercial sales, and ensure health and safety standards are met.

You will lead a training-focused team, manage repairs and supplier relationships, and develop a sales strategy to exceed budgets while delivering high service levels across multiple sites.

Qualifications

Demonstrable experience of managing a P&L in a customer facing multi-site business.
Graduate or higher education is desirable.
Minimum Grade C in English and Maths (or equivalent).
Proficiency with Microsoft Office 365 (Word, Excel and Outlook).

Responsibilities

Oversee the efficient operation of centres within the territory.
Drive commercial sales and occupancy targets.
Maintain health and safety standards and training quality.
Lead training and performance management of staff.
Develop and implement a comprehensive sales strategy to grow revenue.

Skills

Revenue growth

Leadership

Negotiation

Customer service

Education

Graduate or higher education

English/Math grade C

Tools

Microsoft Office 365

Job description

Hours

40 hours between 8:30am – 17:30pm Monday to Friday

Reporting

to: Head Of Customer Experience

Who are we?

NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.

We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.

What are our values?

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.

What will you do?

The General Manager is responsible for overseeing the efficient operation of centres within their territory, while driving commercial sales, maintaining health and safety standards, training their team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals.

This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance.

The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory.

We want someone exceptional who can focus on:

P&L Responsibility

To exceed the monthly budget every month.
Driving and sustaining the maximum revenue from the centres in the territory.
Using all existing products and services to drive and sustain this revenue.
Develop new products and services as appropriate.
Use all days of the week to drive this revenue.
Have good personal relations with the desk agents in national brokers.
Configure the centre to generate and sustain the maximum revenue.
Configure the centre to reduce the rates bill.
Monitor and control expenses to ensure financial objectives are met.

Operations

Ensure the smooth day-to-day operations of all centres in the territory.
Monitor service quality and customer satisfaction.
Identify areas for improvement and optimise processes.
Allocate and manage staffing, budget, and facilities.
Implement quality assurance processes to maintain a consistent level of service.
Ensure that the highest level of customer service is maintained throughout all centres.
Handle escalated customer issues and seek resolutions to maintain customer satisfaction.
Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates.
Identify and pursue new business opportunities, partnerships, and customers.
Nurture and maintain relationships with key customers, corporate accounts, and brokers.
Monitor and analyse market trends to adapt sales strategies accordingly.

Marketing

Prepare local marketing campaigns which conform to corporate identity guidelines.
Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn’t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media.

People Management

Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting.
Foster a collaborative and goal-oriented team environment.
Responsible for recruiting employees and performance managing underperformance and misconduct.

Client Reporting

Budgeting, forecasting and client reporting.
Client handling as required by the business

Repairs and Supplier Management

Identify repairs and maintenance needs.
Drive down costs and increase speed and quality by using compliant local approved suppliers where possible.
Approve and manage supplier relationships.

Health & Safety

To have an understanding and work to policies relating to statutory H&S obligations
Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.
Regularly inspect facilities to maintain health and safety standards.
Promptly report and address any health and safety issues or violations.

Other

Commission and manage small repairs and fit-out as required.
Find new buildings which become new centres.
Launch new centres within the territory.

Training - Complete all mandatory training modules annually:

Anti-Bribery Fundamentals
Anti-Money Laundering Fundamentals
Code of Conduct
Cyber Security: Journey to Safety
ErgoWize Assessment
Environmental Awareness: A Global Outlook
Fire Safety Awareness
GDPR: A Practical Overview for All Staff
Understanding Fraud: Identify and Prevent Workplace Fraud
Whistleblowing
Working with the Modern Slavery Act UK
An Introduction to Unconscious Bias
Sexual Harassment: A Practical Overview

Stakeholders

Colleagues in all departments

Knowledge/Experience

Confident user of Microsoft Office 365 (Word, Excel and Outlook
Experience working in a serviced office environment
Demonstrable experience of managing a P&L, in a customer facing multi-site business
Graduate or further education (desirable)
Minimum Grade C in English and Math’s (or equivalent)

Key skills/behaviours required for this role: