Regional Manager

Care By Us Limited; Hertford Heath; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

CCH Group is seeking an experienced Regional Manager to oversee Hertfordshire services, driving operational performance, quality and growth. You will work with Branch Managers and senior leadership to ensure regulatory compliance, contracted obligations and high standards of care across the region.

Lead, coach and develop managers, manage budgets, monitor KPIs and build strong partnerships with local authorities and healthcare professionals to deliver outstanding outcomes for the people we

Qualifications

• Senior operational or regional management experience in health and social care.
• Strong knowledge of CQC regulations and safeguarding.
• Track record of coaching and developing managers to achieve targets.
• Experience managing budgets and monitoring performance.
• Commercial awareness with growth mindset.
• Excellent communication and stakeholder management skills.
• Ability to analyse performance data and implement improvements.
• Proactive, resilient, and well-organised with ability to prioritise across multiple services.
• Passion for person-centred care and improving outcomes.
• Full UK driving licence and access to a vehicle for Hertfordshire travel.

Responsibilities

• Lead, motivate and support Branch Managers to drive accountability and continuous improvement.
• Ensure services meet regulatory requirements and contractual obligations.
• Monitor regional KPIs, identify risks and implement action plans.
• Identify opportunities to develop services and strengthen partnerships.
• Oversee budgets, cost control and resource use while maintaining quality of care.
• Develop leadership capability and workforce planning across the region.
• Build relationships with local authorities, commissioners and healthcare professionals.
• Share best practice and drive service improvements for positive outcomes.

Skills

Leadership

Communication

Budgeting

Stakeholder management

People development

Data analysis

Problem solving

Education

Level 5 Leadership & Management for Adult Care

Job description

Job Description

What you'll do

As Regional Manager, you will take responsibility for the operational performance, quality and development of services across Hertfordshire. Working closely with Branch Managers and the wider senior leadership team, you will ensure services consistently meet regulatory requirements, contractual obligations and the high standards expected by CCH Group.

Your responsibilities will include:

• Leadership and development: Lead, motivate and support Branch Managers, creating a culture of accountability, collaboration and continuous improvement.
• Quality and compliance: Ensure services operate in line with CQC requirements, relevant legislation, safeguarding standards and contractual expectations.
• Operational performance: Monitor regional performance against agreed KPIs, identifying risks, addressing underperformance and implementing effective action plans.
• Business growth: Identify opportunities to develop services, strengthen local partnerships and support the sustainable growth of the region.
• Financial management: Oversee budgets, cost control and resource utilisation, ensuring services operate efficiently without compromising the quality of care.
• People management: Develop leadership capability, support workforce planning and promote colleague engagement, retention and professional development.
• Stakeholder engagement: Build and maintain effective relationships with local authorities, commissioners, healthcare professionals and other key partners.
• Continuous improvement: Share best practice, drive service improvements and ensure positive outcomes for the people who rely on our care.

You will play a pivotal role in ensuring our services across Hertfordshire are not only compliant and commercially successful, but also places where colleagues feel supported and the people we care for receive the very best service.

Qualifications

What you need

We are looking for an experienced, commercially aware and people-focused leader with a strong background in health and social care.

To succeed in this role, you will have:

• Proven experience in a senior operational or regional management role within the health and social care sector.
• A strong understanding of CQC regulations, safeguarding and the legislative requirements governing care services.
• A track record of leading, coaching and developing managers to achieve operational and quality objectives.
• Experience managing budgets, monitoring performance and delivering against business targets.
• Strong commercial awareness, with the ability to identify growth opportunities and improve service performance.
• Excellent communication and stakeholder management skills, with the confidence to influence at all levels.
• The ability to analyse performance data, identify areas for improvement and implement effective solutions.
• A proactive, resilient and organised approach, with the ability to manage competing priorities across multiple services.
• A genuine passion for delivering person-centred care and improving outcomes for the people we support.
• A full UK driving licence and access to a vehicle to travel across Hertfordshire.

A relevant Level 5 qualification in Leadership and Management for Adult Care, or an equivalent qualification, would be advantageous.

Most importantly, you will be a values-led leader who leads by example, takes ownership and inspires others to deliver their best.

Additional Information

Why choose us?

At CCH Group, we believe that exceptional care starts with exceptional people. We are committed to creating a culture where our colleagues feel valued, supported and empowered to make a difference.

Our values guide everything we do:

• Community: We work together, building strong relationships and supporting the communities we serve.
• Courage: We embrace challenges, make positive changes and continually strive to improve.
• Heart: We care deeply about our people and the individuals whose lives we touch every day.

As Regional Manager for Hertfordshire, you will have the opportunity to make a real impact, shaping services, developing talented teams and helping us deliver on our commitment to outstanding care.

Please note

CCH Group is unable to offer visa sponsorship for this position. Applicants must already have the right to work in the UK.

CCH Group is an Equal Opportunities Employer.