Regional Manager

Migrant Help; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

35-hour week

Family-friendly provisions

Additional annual leave up to 39 days

Buy/sell up to 5 days annual leave

Perkbox benefits

Wellbeing support

Pension scheme 8%

Job summary

Migrant Help invites applications for a Regional Manager role covering Scotland, Glasgow and Paisley. The position is hybrid with a fixed-term contract until 31 March 2027, with potential for extension or permanency.

The role focuses on operational management, stakeholder engagement, and service development within the TESS program. Applicants should have proven team development skills, ability to work with diverse stakeholders, and comfort handling sensitive situations.

Qualifications

• Experienced in coaching and developing a team.
• Ability to communicate with a range of stakeholders.
• Experience working with vulnerable or sensitive situations.

Responsibilities

• Oversee day-to-day operational management of the TESS service within contract requirements.
• Line management, supervision and staff engagement activities.
• Recruit, manage and develop the TESS operational team for high performance.
• Allocate workload and delegate tasks to ensure effective regional delivery.
• Act as primary liaison and operational lead with stakeholders incl. Scottish Government and police.
• Build and maintain strong partnerships across Scotland to ensure joined-up client support.
• Lead on safeguarding and incident management within the regional service.
• Ensure Health and Safety policies are followed across the region.

Skills

Team development

Stakeholder communication

Leadership experience

Job description

Migrant Help have an exciting opportunity to recruit a Regional Manager to join our team!

Location: Scotland, Glasgow and Paisley (Hybrid)

Contract: Fixed term until 31 March 2027 (with potential to be extended or made permanent)

Salary: £46,941

About us

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.

The Regional Manager role

Part of the Trafficking and Exploitation Survivors' Service in Scotland, the Regional Manager is a dynamic and supportive role at Migrant Help. You will ensure that quality standards are met and, where possible, exceeded. You will be expected to maintain and develop excellent working relationships with and between external stakeholders in order to improve the access to and quality of mainstream and specialist services for TESS clients. The post holder will assist in the development of services and projects to meet the requirements of the contract and to meet the strategic and charitable objectives of the organisation.

If you have demonstrable experience coaching and developing a team with the ability to communicate effectively with a range of stakeholders, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Key responsibilities of our Regional Manager

• Responsible for day-to-day operational management of the TESS service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help’s contract with Scottish Government under the Victim Centred Approach Fund (VCAF);
• Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities.
• Responsible for the recruitment, management, and development of the TESS operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success.
• Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements.
• Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Scottish Government, Police Scotland, Statutory Services, Local Authorities, NGOs etc.
• Building and maintaining excellent working relations with key partners throughout Scotland, ensuring that support for clients is qualitative and joined up.
• Incident and critical incident management responding to escalations and leading on safeguarding within the regional service.
• Ensuring that organisational Health and Safely processes and procedures are followed.

The experience and skills you need to become our Regional Manager

• Skilled at providing effective development and support to team members
• Experience of providing advice, support and guidance within a diverse organisation
• Working with people in sensitive and emotionally demanding situations is essential
• Excellent administrative and organisation skills, with meticulous attention to detail

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

Protecting Vulnerable Groups (PVG) check therefore applicants must

• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 2nd October 2025

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer