Head of Operations — Lead Ops Excellence (Car Allowance)

Safer Hand Solutions; Stafford; Sur place; GBP 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Car allowance

Annual bonus

25 days holiday + bank holidays

Company pension scheme

Company sick pay scheme

Social events throughout the year

Wellbeing initiatives

Christmas shutdown

Résumé du poste

Safer Hand Solutions is seeking an ambitious Head of Operations in Staffordshire to lead multiple teams and translate business strategy into actionable plans. You will drive performance, optimise service delivery, and sustain high-quality customer outcomes across the organisation.

You will report to the HR & Operations Director and shape operational excellence through continuous improvement, change initiatives, and strong leadership.

Qualifications

• At least 5 years' experience in operational leadership or service delivery.
• Experience managing managers and developing high-performing teams.
• Proven track record of improving operational performance and delivering results.
• Strong leadership and coaching abilities.
• Excellent analytical and problem-solving skills.
• Experience leading teams through change and transformation.
• Ability to stay calm, decisive and focused under pressure.
• Exceptional communication and stakeholder management skills.

Responsabilités

• Lead and develop a team of operational managers.
• Drive performance, productivity, and service standards across operations.
• Oversee resource planning, workload management and delivery.
• Analyse KPIs and data to identify improvement opportunities.
• Implement sustainable solutions to operational challenges.
• Lead change initiatives and adoption of new processes/systems.
• Foster accountability, engagement and continuous improvement culture.
• Ensure compliance with policies, procedures and contractual requirements.

Connaissances

Operational leadership

Team leadership

Performance improvement

Data analysis

Stakeholder management

Change & transformation

Calm under pressure

Communication

Description du poste

Safer Hand Solutions is seeking an ambitious Head of Operations in Staffordshire to lead multiple teams and translate business strategy into actionable plans. You will drive performance, optimise service delivery, and sustain high-quality customer outcomes across the organisation.

You will report to the HR & Operations Director and shape operational excellence through continuous improvement, change initiatives, and strong leadership.