Head of Operations- Guildford

Motorclean Ltd; Guildford; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Company car

Fuel card

Company phone

Tablet

Private Healthcare

Discounts via perk platform

Life Assurance

Salary Sacrifice

Pension contribution

Job summary

Motorclean Ltd is seeking a Head of Operations to lead service delivery across a regional portfolio of automotive partners. You will own regional performance across customer service, people, compliance, profitability and new-business mobilisation, working closely with a Director.

You will be visible in the field, trusted by clients and empowered to make decisions that drive day-to-day delivery and long-term growth.

Qualifications

• Proven senior leadership experience across multi-site operations.
• Track record of improving operational performance and customer outcomes.
• Strong coaching and people-management capabilities.
• Excellent stakeholder management and communication skills.
• Ability to translate data into clear priorities and actions.
• Willingness to travel regularly across the region.

Responsibilities

• Lead service delivery across the region with clear expectations and actionable customer feedback.
• Identify underperforming locations and implement practical recovery plans.
• Conduct targeted audits to raise operational standards across dealership sites.
• Build relationships with dealership leaders through reviews, reporting and proactive communication.
• Mobilise new business safely, compliantly and profitably, from risk assessment to launch support.

Skills

Senior leadership

Multi-site operations

Commercial acumen

People-management

Stakeholder management

Travel readiness

Job description

Motorclean is seeking an accomplished, commercially focused Head of Operations to lead service delivery across a regional portfolio of automotive partners. This is a high-impact opportunity to set the standard for operational excellence, develop talented leaders and turn performance insight into measurable results.

Working closely with a Director, you will own regional performance across customer service, people, compliance, profitability and new-business mobilisation. You will be visible in the field, trusted by clients and confident making decisions that improve both day-to-day delivery and long-term growth. We are seeking experienced operational leaders with a proven track record of managing multi-site operations, delivering business performance, and leading large teams.

What you'll be doing

• Lead service delivery across the region, setting clear expectations and ensuring customer feedback becomes visible, owned action.
• Identify underperforming locations quickly, agree practical recovery plans and maintain momentum through disciplined follow-up.
• Conduct targeted audits and raise operational standards consistently across dealership sites.
• Build trusted relationships with dealership leaders through structured reviews, meaningful reporting and proactive communication.
• Mobilise new business safely, compliantly and profitably—from risk assessment and equipment to systems, training and launch support.

People leadership

• Coach and empower Area Managers and regional managers, partnering with HR and Learning & Development to unlock their potential.
• Create robust succession plans and a strong pipeline of future leaders.
• Set clear goals, hold regular performance conversations and address underperformance fairly and decisively.
• Oversee workforce productivity, appraisals and effective holiday planning.
• Build an ambitious, inclusive and accountable culture where communication is clear and great work is recognised.
• Attract and retain capable managers who can grow with the business.

What you'll bring

• Proven senior leadership experience across a multi-site operation, ideally in automotive, retail, facilities management or another service-led environment.
• A track record of improving operational performance, commercial results, compliance and customer satisfaction.
• Strong coaching and people-management capability, including confident handling of underperformance and succession planning.
• Commercial acumen and the ability to turn complex data into clear priorities and decisive action.
• Excellent stakeholder-management and communication skills, with the credibility to influence senior clients and internal teams.
• A practical, visible leadership style and willingness to travel regularly across the region.

What you'll get

• Company car and fuel card.
• Company phone and tablet.
• Private Healthcare
• Discounts via perk platform
• Life Assurance
• Salary Sacrifice
• Pension contribution
• Real ownership of regional performance and the freedom to make a visible difference.
• The opportunity to influence business growth and shape how operational excellence is delivered.
• A supportive, ambitious environment built on accountability, development and continuous improvement.

Motorclean is an equal-opportunity employer. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.