Regional Fleet Workshop Manager – East & SE England

Serco; King's Lynn; On-site; GBP 51,000 - 62,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme (6%+)

Internal courses & apprenticeships

Wellbeing & health support

Retail discounts

Volunteer day

Employee networks

Job summary

Serco is seeking a Regional Workshop Manager to lead maintenance workshops across the UK fleet operations. You will drive strategy, develop teams and ensure safe, compliant operations that keep vehicles available for essential services.

You will influence improvement initiatives, manage budgets and foster strong customer relationships while delivering operational excellence in a regional setting.

Qualifications

• Qualified Heavy Goods Vehicle (HGV) Motor Vehicle Technician with significant fleet workshop management experience.
• Proven experience managing fleet maintenance teams and maintaining large vehicle fleets.
• Strong knowledge of health and safety requirements within workshop environments and a commitment to employee wellbeing.
• An influential relationship builder who can engage effectively with customers, stakeholders and senior leaders.
• A strategic thinker who combines commercial awareness with a practical, hands-on approach to problem-solving.
• Demonstrable experience leading change, driving improvement and delivering results through multiple teams.

Responsibilities

• Lead the direction, development and management of maintenance workshops across UK fleet operations.
• Develop and implement workshop strategies and plans aligned with business objectives and growth ambitions.
• Ensure compliance with all maintenance, operational, legal, health and safety requirements.
• Manage workshop performance through audits, reporting, key performance indicators (KPIs) and continuous improvement initiatives.
• Build strong relationships with customers, stakeholders and external maintenance providers to maximise service quality and minimise vehicle downtime.
• Recruit, develop and support workshop colleagues, including apprenticeship and talent development programmes.
• Monitor budgets, drive cost efficiencies and identify opportunities for innovation and operational excellence.

Job description

Serco is seeking a Regional Workshop Manager to lead maintenance workshops across the UK fleet operations. You will drive strategy, develop teams and ensure safe, compliant operations that keep vehicles available for essential services.

You will influence improvement initiatives, manage budgets and foster strong customer relationships while delivering operational excellence in a regional setting.