Regional Field Investigator – Claims & Policy

Offres d’emploi Crawford - Mondiales; United Kingdom; On-site; GBP 30,000 - 42,000; Full time

Job summary

Crawford & Company UK is seeking an investigator to manage a caseload of loss and damage claims within client SLA expectations. You will conduct external investigations, complete pre-visit enquiries, and provide expert guidance to policyholders and insurers throughout the claims process.

The role requires strong communication, organised case management, and the ability to produce high-quality reports. You will work with teams across the business to ensure timely updates and adherence to

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and planning abilities.
• Proactive and able to work both independently and in a team.
• Ability to meet deadlines and manage multiple SLA-driven tasks.
• Comprehensive understanding of client service principles.

Responsibilities

• Attend appointments within SLA after completing pre-visit enquiries.
• Investigate loss/damage claims using external sources and advise policyholders.
• Issue reports to insurers within SLAs.
• Maintain files per Crawford policy with standard documents.
• Validate policy cover and advise on indemnity, liability and quantum.
• Provide regular updates to policyholders, insurers and branches.
• MI reporting and involvement in Business Continuity and FCA/Tcf practices.

Skills

Customer service

Communication skills

Organisational skills

Planning skills

Team player

Self motivation

Deadline management

Education

Progress towards professional qualification

Job description

Crawford & Company UK is seeking an investigator to manage a caseload of loss and damage claims within client SLA expectations. You will conduct external investigations, complete pre-visit enquiries, and provide expert guidance to policyholders and insurers throughout the claims process.

The role requires strong communication, organised case management, and the ability to produce high-quality reports. You will work with teams across the business to ensure timely updates and adherence to