Property Claims Specialist - End-to-End, Customer-Focused

Crawford & Company; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Job summary

Crawford & Company in Glasgow is seeking a proactive Claims Handler to support the management of property claims from notification through settlement. You will deliver end-to-end service, review policy coverage, and liaise with policyholders and stakeholders to ensure timely progression of claims.

The role emphasizes strong communication, organisational skills, and a customer-focused approach within a collaborative team environment.

Qualifications

• Experience in insurance claims handling or FNOL environments.
• Excellent communication and people skills with customers and colleagues.
• Customer-focused approach with a positive, proactive mindset.
• Strong organisation and prioritisation to manage multiple tasks.
• High level of diligence and commitment to quality outcomes.
• Ability to work both independently and within a team.

Responsibilities

• Support Adjusters in managing a varied portfolio of property claims.
• Deliver a professional end-to-end claims handling service and positive customer experience.
• Review and establish policy coverage using terms and conditions accurately.
• Manage FNOL interactions, gathering information and setting expectations.
• Liaise with policyholders, brokers, contractors and stakeholders to progress claims.
• Maintain accurate claim records and ensure service levels are met.

Job description

Crawford & Company in Glasgow is seeking a proactive Claims Handler to support the management of property claims from notification through settlement. You will deliver end-to-end service, review policy coverage, and liaise with policyholders and stakeholders to ensure timely progression of claims.

The role emphasizes strong communication, organisational skills, and a customer-focused approach within a collaborative team environment.