Regional Investigator - North

Crawco; England; Hybrid; GBP 27,000 - 38,000; Full time

Job summary

Crawco is seeking a diligent investigator to perform external field investigations and investigative desk interviews. You will manage a caseload within client SLAs, validate policy cover, and prepare detailed reports for insurers, policyholders and branches.

The role emphasizes proactive communication, compliance with FSA procedures and the TCF initiative, and ongoing personal development within a team environment.

Qualifications

• Experience managing caseloads within client SLAs.
• Proactive in delivering high-quality investigations and reports.
• Ability to build trust with policyholders and insurers.

Responsibilities

• Carry out external investigations in the field and complete investigative desk interviews.
• Attend appointments within SLA after pre-visit enquiries.
• Investigate loss/damage claims using external sources and advise policyholders.
• Issue reports to insurers within SLAs and maintain files per policy.
• Validate policy cover and advise on indemnity, liability and quantum.
• Provide regular updates to policyholders, insurers and branches and perform MI reporting.
• Be aware of BC programme, FSA procedures and the TCF initiative.
• Seek personal training and development and work both independently and in a team.

Skills

Excellent customer service

Strong organisational skills

Team player

Self motivated

Good planning

Problem solving

Communication skills

Education

Progress towards relevant professional qualification

Job description

• To carry out external investigations in the field.
• To complete Investigative Desktop Interviews

Responsibilities

• Attend appointments within SLA having completed pre visit enquiries.
• To investigate loss and / or damage claims in detail using all external sources available and providing advice and assistance to policyholders and managing their expectations.
• Issue reports to insurers within SLAs
• Ensuring that all files are maintained in line with company policy using the appropriate Crawford standard documents.
• Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
• Providing regular updates to policyholders, Insurers and Branches in accordance with internal processes and client service standards.
• MI reporting.
• Maintain awareness of Business Continuity programme and role within it.
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Actively seek to develop oneself and take responsibility for your own training and development.

Qualifications

• Manage a caseload from various principles within client specific SLA’s.
• To achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping commitments made.
• Can convey message across in one to one situations in a way which is understood.
• Builds and maintains positive relationships within the team.
• Seeks feedback and invests time in their own self development both technically and behaviourally.
• Self motivated.
• Strong organisational and planning skills.
• Excellent technical and investigation skills.
• Proven ability to meet deadlines.
• Progress towards relevant professional qualification.
• Completion of tasks within SLA.
• Technical competency to be demonstrated.
• Audit and quality checks.
• Quality of reports.
• Assisting colleagues when required.
• Reactive – responding to daily workloads as dictated by Customer requirements.
• Proactive – helping to enhance customer service, quality and ensure targets are met.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Excellent organisational skills.
• Team player.
• Quality focused – providing quality, value added service.
• Manage a caseload from various principles within client specific SLA’s.
• To achieve financial targets and provide support to other members of the team in assisting them in achieving their targets and where required provide them with additional support in achieving SLA’s.