Regional Facilities Leader: Ops & Customer Experience

OCS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Senior Contract Leader to oversee facilities management services across a major client portfolio in Greater London. You will lead contract delivery, manage budgets, and drive a safety-focused, inclusive culture while delivering high-performing services and strong customer partnerships.

You will role-model leadership, oversee continuous improvement initiatives, and ensure KPI targets and statutory compliance are met, with responsibility for the client relationship

Qualifications

• Extensive experience in a similar FM service provider role (ideally within Cleaning/Soft Services).
• Senior management experience running hard services and/or facilities management contracts.
• Strong commercial and financial acumen.
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base.
• Strong leadership and ability to form collaborative working relationships with large delivery teams.

Responsibilities

• Provide leadership, inspiration, and control in contract delivery.
• Full budgetary and commercial responsibility.
• Leadership and lead by example in a culture of safety, opportunity, inclusiveness, and diversity.
• Deliver operational services which achieve statutory compliance, KPI adherence and high performance.
• Ownership of customer relationships, delivering exceptional customer experience and true partnership.

Skills

Leadership

Budgetary control

Stakeholder communication

People management

Contract delivery

Job description

OCS UK & Ireland is seeking a Senior Contract Leader to oversee facilities management services across a major client portfolio in Greater London. You will lead contract delivery, manage budgets, and drive a safety-focused, inclusive culture while delivering high-performing services and strong customer partnerships.

You will role-model leadership, oversee continuous improvement initiatives, and ensure KPI targets and statutory compliance are met, with responsibility for the client relationship