Regional Engineering Lead — Security & Fire Systems

Mitie Group plc.; West Midlands; On-site; GBP 45,000 - 55,000; Full time

Job summary

Mitie Group plc. delivers day-to-day support and guidance to the engineering team across the region, planning and monitoring maintenance tasks alongside the Scheduler for efficient resource use and profitable service delivery.

You will lead the team, oversee site surveys and handovers, manage call-out rotas, and deputise for the Regional Service Manager during absences while maintaining strong customer relationships.

Qualifications

• Energy, calm under pressure, enthusiastic.
• Effective line management skills.
• Experience of working in a challenging/ fast paced environment.
• Technically proficient in most types of the security and fire products.
• Professional, Assertive and positive flexible approach.
• Willing to learn.
• Team player.
• Industry knowledge.

Responsibilities

• Ensure performance and service is in line with compliance and monthly schedules.
• Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
• Complete tool box talks with direct reports providing clear records of completion to the compliance team.
• Be available for site surveys and installation handovers as directed by your RSM.
• Organise and maintain and communicate an effective call out rota for the area.
• Responsible for minor works delivery within area through dedicated minor works resource.
• Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
• To assist the Regional Service Manager in management of engineering team.
• Support engineers in stock control and further action management.
• To attend and assist with troublesome sites and complaints.
• Technically support DRS and Sales Team with quotations.
• Initial planning of ppm on large/ complex sites - meeting with customers in support of key sites in region.
• To assist in delivery of small bespoke projects and ensure on time delivery.
• Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE)
• Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer's instructions.
• Take ownership of all customers in relation to all aspects of service delivery.
• Be available to work overtime and weekends when required subject to reasonable notice.

Skills

Energy

Calm under pressure

Line management

Fast paced environment

Security and fire products

Professional

Willing to learn

Team player

Industry knowledge

Job description

Mitie Group plc. delivers day-to-day support and guidance to the engineering team across the region, planning and monitoring maintenance tasks alongside the Scheduler for efficient resource use and profitable service delivery.

You will lead the team, oversee site surveys and handovers, manage call-out rotas, and deputise for the Regional Service Manager during absences while maintaining strong customer relationships.