Regional Engineering Lead — Hard Services & Ops Excellence

OCS; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Award-winning Employer

Digital Learning

Retail Perks (Hapi app)

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an experienced Regional Engineering Supervisor to lead multi-skilled engineering teams across the GEO2 region and ensure services are delivered safely and in line with contractual SLAs and KPIs. You will develop teams, manage escalation and coordinate maintenance and compliance activities.

The role involves overseeing resource deployment, subcontractor performance, and energy efficiency initiatives while maintaining high standards of health, safety and service quality.

Qualifications

• At least 5 years' experience in Technical Services management or supervision.
• A relevant vocational qualification with equivalent experience, i.e. level 3 apprenticeship in engineering or an applicable trade.
• Strong knowledge of mechanical and electrical building systems.
• Experience working with LV distribution systems, UPS and generators.
• Previous Authorised Person experience, or the ability to undertake the required training.
• Hold and maintain AP appointments once signed off by the AE.
• Proven leadership and team management experience.
• Experience managing hard services operations and subcontractors.
• Good knowledge of asset lifecycle management.
• Strong understanding of statutory compliance, health & safety and quality standards.
• Experience using CAFM, scheduling and auditing systems.
• Strong IT skills, including Microsoft Office.
• Excellent customer service, communication and report-writing skills.

Responsibilities

• Lead, supervise and coordinate regional engineers across the GEO2 region.
• Ensure resources and skill sets are effectively deployed across sites.
• Build strong working relationships with customers and key stakeholders.
• Monitor planned and reactive maintenance performance against SLAs and KPIs.
• Act as a technical escalation point for complex faults and critical incidents.
• Coach, mentor and develop engineers to improve performance and retention.
• Manage engineering rotas and on-call coverage.
• Audit workmanship, housekeeping and service quality.
• Manage and monitor subcontractor performance and safe systems of work.
• Ensure all PPM activities are completed within agreed timescales.
• Take ownership of statutory compliance, inspections, testing and certification.
• Undertake LV, CS and PS Authorised Person responsibilities where appointed.
• Promote a strong health, safety and compliance culture through audits and toolbox talks.
• Review operational data, identify trends and implement corrective action plans.
• Support continuous improvement across maintenance, scheduling and asset management.
• Identify opportunities to improve energy efficiency and operational resilience.
• Produce performance and compliance reports for senior management.
• Ensure teams have the tools, training and support required to deliver a safe and effective service.

Skills

Leadership

Team Management

Communication

Report Writing

Customer Service

IT Skills

Education

Level 3 Apprenticeship in Engineering

Tools

CAFM software

Scheduling software

Auditing software

Job description

OCS UK & Ireland is seeking an experienced Regional Engineering Supervisor to lead multi-skilled engineering teams across the GEO2 region and ensure services are delivered safely and in line with contractual SLAs and KPIs. You will develop teams, manage escalation and coordinate maintenance and compliance activities.

The role involves overseeing resource deployment, subcontractor performance, and energy efficiency initiatives while maintaining high standards of health, safety and service quality.