Regional Engagement Officer

Chartered Institution of Highways & Transportation (CIHT); England; Hybrid; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme with 8% employer contribution

Employee assistance programme

Job summary

A leading institution in the transport sector seeks a Regional Engagement Officer to develop relationships with volunteers and support regional efforts to recruit and retain members. The role involves creating materials and services, monitoring performance, and attending meetings across southern England. Candidates should have strong communication skills and experience in event coordination. This full-time position offers a competitive salary and requires some travel for meetings.

Qualifications

• Experience compiling and presenting data.
• Proven problem-solving and negotiation skills.
• Strong organisational and prioritisation skills.

Responsibilities

• Develop working relationships with volunteers.
• Deliver materials and services to support Regions.
• Monitor and report on the Regions' performance.
• Support regional campaigns to recruit members.

Skills

Clear and confident communication

Experience coordinating events

Understanding of event management systems

Ability to work independently

Experience working with volunteers

Proven problem-solving skills

Excellent IT skills

Ability to write copy for digital communications

Tools

MS Word

Excel

Job description

Regional Engagement Officer

Join to apply for the Regional Engagement Officer role at Chartered Institution of Highways & Transportation (CIHT)

Location: Home based, within South England or Midlands, with occasional travel for team meetings or events.

Salary: Up to £34k

Role Status: Full-time, 37 hours per week

Interview stages: 1st Stage interviews will be held online (30 mins). The successful candidates will then be invited to an in-person interview at the London office (N1 7JE).

Closing date: 12th January – We reserve the right to close the advert early should we receive high volumes of applicants.

Regions: South East, South West, London, East of England, East Midlands and West Midlands.

The role requires occasional travel to attend meetings regionally and nationally, which may include overnight stays. It also involves some work outside standard office hours, as well as attendance at four staff meetings held annually in London.

Job Purpose

• To develop productive working relationships with volunteers in CIHT’s Regions and Nations.
• To develop and deliver materials and membership services to support the Regions and Nations.
• To monitor and report regularly on the Regions’ performance.

About us

The Chartered Institution of Highways and Transportation (CIHT) is a charity, learned society, membership body and leading voice for those who work in the highways, transport and infrastructure sector.

CIHT members come from within the private, public and academic sectors. We offer a neutral space to inform, network and discuss transport sector issues, with the sector at large, offering 360‑degree perspective and insight.

We champion equality, diversity and inclusion. We work with employers to encourage people from all backgrounds to choose a career in our sector. Society relies on safe, sustainable and integrated environmentally friendly transport and infrastructure systems. Our members play a vital part in meeting that need.

CIHT works with our members to improve the standard of practice across the fields of highways, transportation and infrastructure. We are the lead voice of the highways and transportation profession in the UK.

Key Responsibilities

• Support the Regions in developing and delivering campaigns to recruit and retain members locally.
• Advise on the regional business planning process, and collect and collate annual returns.
• Advise the Policy & Technical team of technical issues of interest in the regions and nations.
• Monitor the regional mini‑sites on CIHT’s website to ensure that they are up‑to‑date.
• Attend regional committee meetings to provide an update on CIHT activities, advise on regional best practice and report back to the Membership Manager on issues that require attention.
• Collate returns of quarterly accounts from regional treasurers and forward to finance (JS2) for processing.
• Maintain details of regional volunteers on the membership database.
• Collate and issue monthly membership statistics to the nominated contact in each Region.
• Encourage active use of social media to support regional engagement (I.E. LinkedIn).
• Support the Emerging Professionals Network.
• Produce the bi‑weekly regional e‑newsletter.
• Provide updates for the Regional Officers Handbook and other support materials.
• Organise and participate in webinars for regional committee members with particular responsibilities (e.g. Treasurers).
• Draft papers for, and participate in, Regional Panel meetings.
• Maintain the KPI reporting and support the Membership Engagement Manager with collating and presenting results if necessary.
• Respond to requests from regional volunteers for information and advice in a timely and efficient manner.
• Inform CIHT staff of progress and achievements in the Regions and Nations at staff meetings.
• Other duties within the competence of the job holder as required by the Institution.

Key Skills and Requirements

• Clear and confident communication.
• Experience coordinating events (virtual and in‑person).
• Understanding of event management systems, including webinar platforms.
• Ability to work independently and as part of a team.
• Experience working with volunteers.
• Proven problem‑solving and negotiation skills.
• Consistently high level of customer service delivery.
• Strong organisational and prioritisation skills to meet agreed outcomes.
• Excellent IT skills, including MS Word and Excel.
• Experience compiling and presenting data, drafting minutes and reports.
• Ability to write copy for digital communications.
• Familiarity with databases, bulk email systems, and basic web editing.
• Experience with financial monitoring and budgets.
• Background in a professional or membership organisation.

Equality and Diversity Statement

CIHT is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings. It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex or sexual orientation.

Our Values

Professional – An effective, high‑performing and ethically focused Institution that has integrity, acts impartially and strives to do the right thing, in a fair and responsible way.

Inclusive – An accessible Institution that values equality, diversity and inclusion by supporting all our members, regions and national groups, committees and panels.

A membership body that engages with our stakeholders, supports common interests and informs and influences decision‑makers.

Progressive – An ambitious and innovative Institution committed to positive change.

How we value our people

We recognise that our people are central to our ability to deliver high‑quality and professional services. We offer a welcoming working environment and a commitment to good people management, including our performance and development review process.

Learning and development

We are committed to supporting employees’ learning and development. Ensuring every employee has a learning and development plan is part of our annual performance development process.

Working environment

We are a friendly team located in central London, close to transport links, in a well‑resourced light and airy building.

We provide a range of benefits to support staff wellbeing: employee assistance programme (post probation), assistance with eye care costs (post probation) and opportunity to apply for flexible working hours.

Pension and life assurance provision

All employees are eligible for the statutory provision, and additionally we provide a good pension scheme with 8% employer contributions (employee contribution is minimum 5%).

Other benefits

Generous holiday allowance (27 pro rata days plus bank holidays), with option to buy/sell leave.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing.

Industries

Highway, Street, and Bridge Construction.