Director of Membership and Professional Development

The Chartered Institute of Housing; Coventry; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private health care

Pension scheme

Income protection

Death in service

Cycle to work

Flexible working

Employee assistance program

Job summary

The Chartered Institute of Housing (CIH) invites applications for Director of Membership and Professional Development to lead the Membership, CIH Housing Academy and Awarding Organisation, and the Professional Services function. You will ensure our offer is high quality, commercially sustainable and responsive to housing sector needs.

Based in Coventry with hybrid home/office arrangements, you will travel across the UK to engage members, develop accredited education and training, and drive

Qualifications

• Experience in membership, professional services or education and training.
• Strong commercial awareness and relationship-building skills.
• Knowledge of housing, professional standards, regulation, and higher education/ accreditation or online/blended learning.

Responsibilities

• Lead Membership, Education (CIH Housing Academy) and Professional Services functions.
• Ensure offerings are high quality, commercially sustainable and sector-responsive.
• Provide strategic leadership and stakeholder relationship management across the UK and Ireland.
• Contribute to the Corporate Plan and CIH governance while ensuring regulatory compliance.
• Inspire teams, develop education and training programs, and uphold CIH Professional Standards.

Skills

Membership management

Commercial acumen

Relationship building

Strategic leadership

Job description

Director of Membership and Professional Development

Hybrid – home/CIH Coventry office, with regular travel across the UK

Membership and professional development

Full time

Permanent

Job title: Director of Membership and Professional Development

Band: Executive

Location: Hybrid – home/CIH Coventry office, with regular travel across the UK

Hours: 35 hours per week

About us

The Chartered Institute of Housing (CIH) is the professional body inspiring, equipping and supporting housing professionals to create a future in which everyone has a place to call home. We passionately believe in the life-changing impact of the work of housing professionals and our purpose is to provide everyone involved in housing with the advice, support and knowledge they need to make a difference every day.

About you

We’re looking for an experienced and commercially minded Director of Membership and Professional Development to join our executive leadership team and to lead our Membership, Education (CIH Housing Academy and Awarding Organisation) and Professional Services functions. This is a key leadership role, responsible for ensuring our offer is high quality, commercially sustainable and responsive to the needs of the housing sector.

You will be a collaborative strategic leader with significant experience in relevant fields such as membership, professional services or education and training. You will bring strong commercial awareness, sound judgement and excellent relationship-building skills. Knowledge of housing, professional standards, regulation, further or higher education, accreditation, and online or blended learning would be highly valuable.

As part of our Executive Team, you will share responsibility for the overall performance of CIH, alongside a focus on our international subsidiaries. You will help deliver the Corporate Plan set by our Governing Board and ensure the right systems, culture and processes are in place for CIH to thrive as a great place to work, while meeting our compliance and regulatory responsibilities.

You’ll inspire and motivate our teams across the UK and Ireland, fostering a culture of collaboration and excellence and you will embody the values set out in CIH Professional Standards, acting as an integral and valued member of our supportive and welcoming team.

If you are excited by the opportunity to shape membership and professional development for the housing profession, we would love to hear from you.

CIH is committed to equality of opportunity throughout recruitment and selection. We strive to build a diverse and inclusive workforce and welcome applications from all sections of the community. We are also happy to discuss reasonable adjustments that may support you during the recruitment process.

Closing date for applications: Monday 23 November at 9am.

First-stage interviews will be virtual and are expected to take place w/c 30 November.

Hours

35 hours per week

We want you to enjoy working at CIH, so it’s really important to us that we offer benefits that you value. Take a look below at some of the things you can take advantage of when you join us:

A good work/life balance

• 25 days holiday, plus eight bank holidays as standard (pro-rated for part-time colleagues) plus, gifted days off over Christmas and New Year
• Flexible working to accommodate your work and personal commitments – we value outcomes and recognise that everyone has a unique working style
• Access to our employee assistance programme for life’s challenges
• Policies to support you with big life changes or difficult times, such as the menopause and caring responsibilities
• Enhanced maternity and paternity packages
• Private health care with the option to purchase for family members
• Generous sick pay allowance
• Financial support for eye tests and help with the cost of glasses
• Cycle to work scheme.

Financially supporting you and your family

• Access to CIH Plus, our employee discount portal to help your salary go further
• Income protection scheme in case of an extended period of illness
• Death in service benefit equivalent to three times your salary
• Helping you save for the future by contributing to a defined contribution pension scheme.
• Full CIH membership – access all our member-exclusive content to build your housing knowledge
• A commitment to your professional development
• A flexible office space encouraging collaborative working.

Job attachments

Director_of_Membership_and_Professional_Develop_Recruitment_Pack.pdf