Regional Director

ISS Facility Services UK; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

ISS Facility Services UK is seeking a Regional Director to take full ownership of London & the South region, driving growth, service delivery and financial performance across large contracts.

You will empower your leadership team to deliver customer excellence, maintain high safety standards, optimise operations, and build strong partnerships while managing P&L and strategic priorities within a matrix organisation.

Qualifications

• Senior leadership experience in Facilities Management (FM) is required.
• Experience with healthcare or critical environments is advantageous.
• Proven track record delivering growth in large, complex portfolios.
• Strong budgeting, financial reporting and performance management expertise.

Responsibilities

• Lead a portfolio of senior account leads with accountability for relationships, people leadership and financial performance.
• Drive customer growth and regional development by building a strong pipeline and supporting growth plans.
• Oversee strategic customer focus, ensuring information is maintained and visible in CRM and tools.
• Lead the Account Development Process and regional account development plans.
• Translate business insights into relevant propositions and solutions for clients.
• Drive engagement and alignment with stakeholders to deliver on the customer promise.

Skills

Strategic leadership

P&L management

People management

Business development

Stakeholder management

Budgeting & reporting

CRM & data-driven

Travel readiness

Tools

CRM systems

MS Excel

Data analytics tools

Job description

ISS Facility Services UK are seeking a Regional Director to take full ownership of London & the South region, operating with the accountability and commercial mindset of a Managing Director.

This role is responsible for customer growth, operational delivery, business performance, pipeline development, and the successful leadership of large and complex contracts across the region. Working within an established framework, you will build and develop the region while taking responsibility for customer satisfaction, service delivery, financial performance, safety, people engagement, and sustainable growth.

Through a deep understanding of the Reimagining Healthcare Strategy (RHS) and customer priorities, you will empower your leadership team to create value, strengthen customer partnerships, and deliver consistently high standards in critical environments.

Key Responsibilities:

• Lead a portfolio of Key Account Managers, Key Account Directors, and/or Key Account Portfolio Managers, with full accountability for customer relationships, people leadership, and financial performance, including P&A responsibility.
• Drive customer growth and business development by building a strong pipeline and supporting the delivery of regional growth plans.
• Oversee the strategic customer focus for the region, ensuring customer information is effectively maintained, structured, and visible within CRM systems and other business tools.
• Lead, mandate, and monitor the use of the Account Development Process and associated account development plans across the region.
• Support teams in translating business insights and customer needs into relevant propositions and solutions.
• Drive stakeholder engagement and alignment, ensuring both customer and internal stakeholders remain focused on delivering the customer promise and account development objectives.
• Ensure the right leadership capability and succession plans are in place through effective recruitment, development, and talent management.
• Own and sponsor a key strategic priority aligned to the Reimagining Healthcare Strategy across the wider Healthcare business.

Person Specification:

• Previous experience in a similar senior leadership role within Facilities Management (FM); healthcare experience is beneficial but not essential.
• Proven experience delivering business and contract growth.
• Experience of managing a large, complex customer portfolio
• Strong leadership background with experience leading leaders.
• Hard FM Services experience across critical environments would be ideal
• Experience working within a large matrix organisation with multiple stakeholders and central support functions.
• Strong experience in budgeting, financial management, reporting, and performance management.
• Full UK driving licence with the ability to travel across multiple sites (car/car allowance provided).

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

Join ISS and be part of something bigger.