Regional Delivery Manager

EVRi International; Maidstone; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Car allowance

Job summary

EVRi International is seeking a Regional Delivery Manager in Maidstone to lead delivery performance across the region and drive customer excellence.

You will coach a team of Community Delivery Managers, manage budgets, optimise capacity and liaise with depot leaders to ensure seamless parcel journeys and strong union engagement.

The role covers 7‑day operations, recruitment, field leadership, and working closely with Delivery Unit Controllers to uphold profitability and service standards.

Qualifications

• Current UK Driving Licence.
• Proven ability to coach, support, and motivate teams.
• Strong problem-solving skills and ability to plan effective contingencies.
• Previous success in leading agile, high-performing teams.
• Knowledge of the self-employed courier model.
• Experience of setting and managing a budget.
• Confident negotiator with adaptable communication style.

Responsibilities

• Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
• Influencing, delivering, and forecasting the regional budget and cost controls, ensuring profitability and cost efficiency.
• Maximising service coverage through recruitment, retention, engagement, and change management of self-employed couriers.
• Leading resource planning for couriers to ensure full coverage and stable delivery capacity.
• Driving courier performance through your team to ensure success in a 7-day operation.
• Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
• Building and maintaining a positive, professional relationship with the GMB union.
• Developing collaborative relationships with depot leaders and internal stakeholders for end-to-end parcel journeys.
• Owning customer complaint escalations and ensuring swift resolution with Customer Services.

Skills

Coaching & mentorship

Budget management

Agile leadership

Stakeholder management

Self-employed courier model

Negotiation

Problem solving

Job description

Were Hiring! Regional Delivery Manager – Maidstone.

Salary - £40000-£45000 plus Car allowance.

Lead. Inspire. Deliver Excellence.

We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager, you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery. If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you.

This is a great time to be joining us!

We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look below to understand what you’ll be doing as Regional Delivery Manager:

• Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
• Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.
• Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.
• Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.
• Driving courier performance through your team to ensure success in a 7-day operation.
• Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
• Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers.
• Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey.
• Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team.

Still interested? Great News! We are looking for:

• Current UK Driving Licence.
• Proven ability to coach, support, and motivate teams.
• Strong problem-solving skills and ability to plan effective contingencies.
• Previous success in leading agile, high-performing teams.
• Knowledge of the self-employed courier model.
• Experience of setting and managing a budget.
• Confident negotiator with adaptable communication style.