Regional Complex Care Response Specialist

Active Care Group; Craven Arms; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Car allowance

Mileage reimbursement

Regional travel

Breaks between assignments

Overtime opportunities

Supportive team

Mentoring & development

Visible impact

Job summary

Active Care Group is seeking an experienced Care Response Specialist to join our regional team. You’ll travel across Newcastle and surrounding areas to support urgent, complex care packages and help clients leave hospital safely or stay at home.

You’ll work independently within a skilled clinical team, mentoring new Support Workers and coordinating with Care Managers and Clinical Professionals to ensure timely discharges, continuity of care, and person-centred support.

Qualifications

• Full UK Driving Licence required.
• Experience supporting people with complex care needs.
• Ability to work independently in diverse environments.
• Strong communication and organisational skills.
• Calm, compassionate and professional approach.
• Flexibility to travel regionally.

Responsibilities

• Support set-up, stabilisation and delivery of complex care packages.
• Assist safe and timely hospital discharges.
• Provide high-quality, person-centred care and daily living support.
• Build routines to improve confidence and wellbeing.
• Mentor and support new Support Workers.
• Collaborate with Care Managers and Clinical Professionals.
• Ensure medication, equipment and care supplies are in place and escalate concerns when needed.

Skills

Full UK Driving Licence

Experience complex care needs

Independent working

Excellent communication

Organisational skills

Calm, compassionate approach

Regional travel flexibility

Education

Level 2 Health & Social Care qualification (or above)

Job description

Active Care Group is seeking an experienced Care Response Specialist to join our regional team. You’ll travel across Newcastle and surrounding areas to support urgent, complex care packages and help clients leave hospital safely or stay at home.

You’ll work independently within a skilled clinical team, mentoring new Support Workers and coordinating with Care Managers and Clinical Professionals to ensure timely discharges, continuity of care, and person-centred support.