Regional Care Operations Lead - Multi-Home

Welford Healthcare Ltd; Taunton; Presencial; GBP 65.000 - 80.000; Tempo integral

Benefícios oferecidos por esta vaga

Fully expensed company vehicle

Resumo da vaga

Welford Healthcare Ltd is seeking an experienced Regional Support Manager to provide hands-on, practical support across multiple care homes. You will partner with Home Managers to drive compliance, improve quality, and sustain Good CQC ratings while managing occupancy and workforce efficiency.

The role offers significant autonomy, travel across the region, and opportunities for progression within a growing UK care group. A strong track record in senior care home leadership is essential.

Qualificações

• Strong understanding of CQC expectations and what good-rated care homes look like in practice
• Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)
• Experience working within large care home environments
• Proven stability and longevity in previous roles
• Experience managing safeguarding investigations and attending multi-disciplinary meetings
• Experience conducting HR investigations and hearings

Responsabilidades

• Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
• Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
• Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
• Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
• Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
• Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
• Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
• Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
• Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
• Provide hands-on operational and clinical support during periods of challenge, change or instability
• Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
• Act as an emergency point of contact when Home Managers are on leave
• Support the induction and development of new Home Managers
• Attend CQC inspections, resident, relative and staff meetings as required
• Participate in weekly Home Management support calls and regional operational forums

Conhecimentos

Relationship building

Organisational skills

Travel-ready

IT proficiency

Descrição da vaga

Welford Healthcare Ltd is seeking an experienced Regional Support Manager to provide hands-on, practical support across multiple care homes. You will partner with Home Managers to drive compliance, improve quality, and sustain Good CQC ratings while managing occupancy and workforce efficiency.

The role offers significant autonomy, travel across the region, and opportunities for progression within a growing UK care group. A strong track record in senior care home leadership is essential.