Regional Care Operations Coach

Operations; Taunton; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Fully expensed company vehicle

Job summary

Welford Healthcare in the UK is seeking a Regional Support Manager to provide hands-on, on-site leadership across multiple care homes. You will work with Home Managers to sustain good CQC ratings, improve compliance and ensure compassionate, resident-centered care.

This highly autonomous role offers significant influence, regular regional travel and clear opportunities for progression within the organisation.

Qualifications

• Strong understanding of CQC expectations and what good-rated care homes look like in practice.
• Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead).
• Experience working within large care home environments.
• Proven stability and longevity in previous roles.
• Experience managing safeguarding investigations and attending multi-disciplinary meetings.
• Experience conducting HR investigations and hearings.

Responsibilities

• Provide hands-on on-site support to Home Managers to help homes achieve and maintain Good CQC ratings.
• Develop and monitor robust action plans following compliance inspections, audits and external reviews.
• Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement.
• Support safeguarding and whistleblowing investigations and attend meetings as required.
• Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences.
• Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage.
• Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions.
• Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations.
• Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports.
• Provide hands‑on operational and clinical support during periods of challenge, change or instability.
• Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services.
• Act as an emergency point of contact when Home Managers are on leave.
• Support the induction and development of new Home Managers.
• Attend CQC inspections, resident, relative and staff meetings as required.
• Participate in weekly Home Management support calls and regional operational forums.

Skills

CQC knowledge

Senior care home management

Experience in large care homes

Travel across region

HR investigations

Job description

Welford Healthcare in the UK is seeking a Regional Support Manager to provide hands-on, on-site leadership across multiple care homes. You will work with Home Managers to sustain good CQC ratings, improve compliance and ensure compassionate, resident-centered care.

This highly autonomous role offers significant influence, regular regional travel and clear opportunities for progression within the organisation.