Regional Café Operations Leader (Up to 25 Sites)

Morrisons; Bradford; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Private healthcare

Car Allowance

Generous holiday entitlement

Discretionary bonus scheme

15% discount in Morrisons and stores

Additional 10% discount card for a-f

Career progression and Leadership-

Subsidised staff canteen

Free parking

Pension and life assurance

Healthcare / Wellbeing Aviva DigitalGP

MyPerks discounts

Job summary

Morrisons is seeking an Area Manager – Hospitality to lead a high-performing team of Café Managers and Team Leaders across up to 25 Morrisons Cafés. You will drive improvements in operational, commercial and customer KPIs, ensuring adherence to the operating model and first-time-right retail execution.

You will oversee recruitment, training, coaching and performance development, and build six-month plans to deliver operational excellence while collaborating with central teams to simplify and

Qualifications

• Background in retail or hospitality with proven operational success across multiple sites.
• Strong knowledge of P&L and key retail metrics for commercial decisions.
• Experience leading teams remotely with coaching and development focus.

Responsibilities

• Oversee day-to-day scheduling of Café teams and drive KPIs such as sales, waste reduction, budget compliance, customer satisfaction and category execution.
• Coach and develop Café Managers and Team Leaders to be role models within the business.
• Maintain strong stakeholder relationships with regional teams, store management and central functions, ensuring alignment and continuous improvement.
• Shape the customer experience by using data and insights to implement changes that improve sales, customer satisfaction and reduce complaints.
• Identify improvement opportunities across the business, from streamlining product processes to supporting new hospitality concepts, menu launches and new store openings.
• Analyse management information and drive improvements based on data to support performance.

Skills

Team leadership

Remote leadership

Data analysis

Communication skills

Stakeholder management

IT skills

Tools

IT systems

Job description

Morrisons is seeking an Area Manager – Hospitality to lead a high-performing team of Café Managers and Team Leaders across up to 25 Morrisons Cafés. You will drive improvements in operational, commercial and customer KPIs, ensuring adherence to the operating model and first-time-right retail execution.

You will oversee recruitment, training, coaching and performance development, and build six-month plans to deliver operational excellence while collaborating with central teams to simplify and