Regional Administrator

Bright Horizons Family Solutions, LLC.; Hertford; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Childcare discount 40%

Enhanced parental leave

20 days annual leave + holidays

Pension

Wellbeing benefits

Career development programme

Job summary

Bright Horizons is seeking an Early Years Administrator in Hertford to lead parent outreach, support nursery place creation, and handle invoice runs and funding tasks. You will assist families with financial questions and coordinate monthly payments, while providing ad hoc admin support to the nursery manager.

The role requires prior admin experience, excellent customer service, strong organisational skills, and proficiency in Word, Excel and PowerPoint.

Qualifications

• Previous experience within an administrative role.
• Proven track record of delivering outstanding customer service.
• Ability to resolve customer issues and make independent decisions.
• Strong organisational skills, and the ability to work in a fast-paced environment.
• Proficient in Word, Excel, PowerPoint, and data entry.
• Great communication skills, with colleagues, children, and parents.

Responsibilities

• Lead parent outreach initiatives, supporting the manager with new nursery places, extra sessions, and booking changes.
• Assist parents with financial queries and solutions, and coordinate monthly invoice runs, invoice debt, funding tasks, and manage payment plans.
• Support the nursery manager with ad hoc administrative tasks and reports when required.

Skills

Administrative skills

Customer service

Organisation

Data entry

MS Office

Communication

Tools

Word

Excel

PowerPoint

Job description

Salary – Starting from £28,579.20 per annum (dependant on qualification/s and experience)

Location – Hertford, SG13 7DT *This position is based at our Hertford branch with travel to surrounding area’s*

Benefits

• £28,579.20 per annum
• Childcare discount of 40% for first child*
• Enhanced parental leave
• 20 days annual leave, plus bank holidays and paid Christmas closure.
• Ability to also purchase additional leave*
• Pension
• Financial and wellbeing benefits including 24/7 virtual GP appointments, early access to wages, and more
• Professional development programme access for every stage of your career, including access to a careers coach
• *Subject to T&Cs*

The Role

As an Early Years Administrator, you will lead parent outreach initiatives, supporting the manager with new nursery places, extra sessions, and booking changes. You will assist parents with financial queries and solutions, and coordinate monthly invoice runs, invoice debt, funding tasks, and manage payment plans. When required, you will also support the nursery manager with ad hoc administrative tasks and reports.

What we’re looking for

• Previous experience within an administrative role
• Proven track record of delivering outstanding customer service
• Ability to resolve customer issues and make independent decisions
• Strong organisational skills, and the ability to work in a fast-paced environment
• Proficient in Word, Excel, PowerPoint, and data entry
• Great communication skills, with colleagues, children, and parents

We are an inclusive employer and welcome people from all ages and backgrounds to apply.

We will consider reasonable adjustments required by applicants.

Please note, due to our sector all roles are subject to an Enhanced DBS.

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people.

This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.

At Bright Horizons, our culture is built on our commitment to Keeping Everyone Safe and providing world-class care and education, delivered by a world-class workforce. We believe our people’s potential is endless and with this in mind, we aspire to create an environment where our colleagues can thrive and accomplish the things they thought impossible. Bright Horizons has been recognised as a Great Place to Work by our employees and the Great Place to Work Institute for the last 13 years. We care passionately about what we do, and our HEART values and principles help us support one another in the work that we do each day. These are quite literally at the HEART of our organisation’s ethos and culture as it helps us to provide a working environment that supports professionalism, growth and diversity. We are passionate about our people’s ongoing learning and development. Our learning and leading with HEART framework supports each Bright Horizons colleague on the first steps of their leadership journey, whether that includes our 'World-Class Welcome' induction or our extensive ongoing training programme. Either way we want you to feel valued and invested in! Celebrating in the accomplishments of our people is an essential part of our culture. We believe in the power of “thank you” and throughout the year, in ways big and small, formal and informal, we show our appreciation for employees at all levels. We have many ways to acknowledge and celebrate our people, including our very popular “employee appreciation month”. This is a chance for everyone to share their gratitude to one another, across the whole company. Whether it is a “thank you” placed on our website, a chocolate pizza, team lunch or an ice cream van visit, it is our way of showing each other we care and appreciate everything we do. Each year, we have our annual 'Awards of Excellence' events; whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another.

By creating this account you acknowledge that Bright Horizons will collect, store and process any of your personal data provided in respect of your application and employment in accordance with our Employee Privacy Notice. https://www.brighthorizons.co.uk/statutory-information/privacy-notice-employees.