Regional Account Manager

OKB KONE plc; Long Lee; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Bank Holidays

Private Medical Insurance

Dental Plan

Gymflexi Membership

Life Assurance

Company Pension Scheme

Quarterly Commission

EV Car

Kone Discounts

24/7 GP Support

Wellbeing Access

Hybrid Flexible Working

Job summary

KONE, a global leader in the elevator and escalator industry, seeks a Regional Account Manager to develop strategic relationships across East Anglia, Midlands, Manchester and Liverpool. You will identify solutions to increase KONE’s share of the customer’s lift business and coordinate with account teams.

You will travel 2 days a week for meetings, manage national or frame agreements, and craft value propositions to meet customer needs while negotiating contracts.

Qualifications

• Experience in account management is essential.
• Sales background is desirable.
• Ability to communicate value and negotiate contracts.
• Experience with tendering processes and aftersales activities.
• Fluent written and spoken English.

Responsibilities

• Develop sales opportunities with account teams.
• Share customer knowledge to support winning business.
• Create value propositions to meet customer needs.
• Manage national or frame agreements and contract portfolios.
• Develop profitability with KONE per account plan.
• Develop market intelligence and customer insight.
• Canvass new business while retaining existing accounts.
• Negotiate and renew contracts.
• Coordinate service deliveries with operations teams.

Skills

Account management

Sales negotiations

Customer relationship building

Presentations

Contractual & financial terms

English communication

Tools

Salesforce

SAP

Microsoft Office

CRM systems

Job description

Purpose The Regional Account Manager is responsible in developing mutually beneficial relationships between KONE and customers which are strategic or nationally / locally important and in which also maximises KONE’s current and future share of our customer’s lift business by identifying solutions and developing processes that add value to both KONE and the customer. This role will cover customers in East Anglia, Midlands, Manchester & Liverpool. (2 days a week travel will be expected for customer meetings).

Key Responsibilities:

• Creating and managing sales opportunities in your customer base with the account teams.
• Sharing customer knowledge and contacts to support other account team members to win business.
• Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
• Accountable for national or frame agreements and managing the customer’s contract portfolio.
• Developing the profitability of the customers’ business with KONE according to the account plan.
• Developing market intelligence and customer insight to develop credibility and a competitive advantage.
• Canvassing new business whilst ensuring you retain and grow existing accounts.
• Negotiating and re-new contracts.
• Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.

Skills and experience required:

• Experience in Account Management is essential.
• A Sales background is desirable.
• Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms.
• Good influencing skills.
• Experience in maintaining and developing existing customer accounts.
• Ability to communicate features advantages, benefits, and value to different customers’ needs.
• Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery.
• Aptitude in networking and building relationships.
• Adaptability and strong problem-solving skills.
• Effective communication skills together with good written and spoken English.
• Preference for Salesforce, SAP knowledge is desirable.
• Proficiency with Microsoft Office and CRM systems.

What KONE can offer:

• competitive salary
• 25 days holiday and additional Bank Holidays
• 1 paid Volunteering Day
• Company Pension Scheme
• Quarterly Commission
• EV Car
• Private Medical Insurance
• Dental Plan
• Gymflexi Membership
• Life Assurance
• PDI
• Development opportunities and development reviews to help you achieve your professional goals.
• Endless support from experienced leaders within the lifts and escalator industry
• Kone Discounts
• 24/7 GP Support & Wellbeing Access
• Hybrid Flexible Working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.