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Regional Account Manager

Arcus FM

Greater London

On-site

GBP 63,000

Full time

15 days ago

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Job summary

An established industry player is seeking a Regional Account Manager to oversee client accounts in London. This pivotal role involves budget management, stakeholder collaboration, and identifying growth opportunities. The successful candidate will ensure service excellence and value delivery while fostering long-term relationships with clients. With a focus on continuous improvement, you will implement strategies that enhance operational performance. Join a dynamic team that values innovation and offers a supportive environment for professional growth.

Benefits

Life Assurance

Access to Training Academy

Funded Training Sponsorship

Refer a Friend Scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point

Discounts at Nuffield Fitness

Qualifications

High-level account management experience in the FM sector.
Track record of managing operations in multi-site environments.

Responsibilities

Manage client accounts and ensure service excellence.
Drive continuous improvement in facilities management.

Skills

Account Management

Stakeholder Management

Continuous Improvement

Strategic Planning

Financial Planning

Education

Level 5 Qualification in FM or Engineering

Health & Safety Qualification

This range is provided by Arcus FM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Arcus FM

Arcus FM are recruiting for Regional Account Manager that will cover London, where the successful candidate will be responsible for the management of our clients designated accounts.

You will be responsible for budget management, ensuring collaboration with internal and external stakeholders to ensure effective delivery, and identifying future opportunities for growth.

Salary: Up to £62,919 per annum
Car allowance: £5,549 per annum
Up to 10% discretionary bonus scheme, subject to achievement of targets
25 days annual leave, plus bank holidays

Responsibilities

You’ll be accountable for the delivery of services across the regional portfolio, undertaking regular meetings with key stakeholders and reviewing the services being provided to ensure value for money and service excellence are being delivered.

You'll develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them.

Responsible for driving a culture of continuous improvement through the facilities function, you will identify and implement improvements to current practices and ensure continuous development and performance improvement over the life of the contract.

Other responsibilities include:

Writing up the annual regional manager surveys completed by the operational delivery team and provide to the client in an agreed format.
Ensuring the key statutory compliance measures are delivered.
Assisting the Operations Director in the execution of a cohesive operations strategy that supports the business plan.
Identifying opportunities with the client to increase revenue and develop associated options/plans.

You will also contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.

Requirements

Applicants should have demonstrable high-level account management experience within the FM sector, and a track record of managing operations or facilities maintenance for multi-site commercial building environment. The role will also require;

Experience managing clients and stakeholders at senior levels.
Experience leading and managing an operational and field-based management.
Track record of delivering continuous process improvement, developing performance improvement tools and processes.
Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
Experience of managing and motivating staff through periods of change and business growth.
Extensive knowledge of Hard Services and contractor management.
Understanding of KPIs and performance management.
Knowledge in areas of financial planning and control, and strategic decision making.
Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care.

You’ll also have a recognised and relevant qualification in FM, Engineering, Customer Service or Management at level 5 or above, and ideally be a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Institute of Workplace and Facilities Management (IWFM), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute, and hold a relevant Health & Safety qualification.

Benefits of working at Arcus:

Life Assurance
Access to state-of-the-art training academy
Funded Training Sponsorship Scheme
Refer a Friend reward scheme
Cycle to Work Scheme
Health Cash Plan
Up to 10% off B&Q/ Trade Point
20% off Nuffield Fitness and Wellbeing Centres

How to apply?

If you have mobilisation experience and you’re looking to be a part of a growing company! Submit your application today by clicking on the ‘APPLY’ button.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Business Development
Industries
Facilities Services

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