Account Manager

Bridge Recruitment; Greater London; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Bridge Recruitment is recruiting on behalf of a prestigious facilities management provider to lead the cleaning operation at a prominent City of London office building. The role focuses on delivering high standards of service, compliance and stakeholder engagement in a fast-paced corporate environment.

You will oversee day-to-day cleaning, supervise staff and supervisors, manage budgets and payroll, and report on contract performance while continuously improving service quality for tenants and

Formación

• Experience in commercial cleaning / facilities management.
• Strong leadership and client management abilities.
• Good budgeting, reporting and compliance knowledge.

Responsabilidades

• Lead the day-to-day cleaning and soft services operation.
• Develop frontline teams and maintain client relationships.
• Ensure SLA compliance, manage budgets and reporting.

Conocimientos

Leadership

Stakeholder management

Budget management

Health & safety knowledge

IT/reporting skills

Descripción del empleo

Job Status: Full Time/ Permanent

Location: London

Vacancy Reference: VR/05479

The Opportunity:

We are recruiting on behalf of a well-established cleaning and facilities services provider for an experienced Account Manager to lead the cleaning and compliance operation at a prestigious commercial office building in the heart of the City of London.

Our client specialises in delivering high-quality cleaning and workplace services across prestigious commercial properties, with a strong focus on service excellence, sustainability, innovation and creating positive environments for both their people and building occupiers. This is an excellent opportunity for an experienced Account Manager, Cleaning Manager or Soft Services Manager to take responsibility for a high-profile City of London contract and lead a large, high-performing cleaning operation.

The site is an impressive 40-storey modern commercial development in the heart of the City of London, providing premium office space for several leading international organisations. Completed in 2019, the building forms part of the newer generation of high-rise developments that have helped shape the City’s modern skyline. Designed to provide a first-class working environment, it combines high-quality office accommodation with retail, amenity, and public spaces.

This is a busy, high-profile corporate environment where exceptional standards of cleaning, presentation and service are essential to creating a positive experience for tenants and visitors.

Reporting to the Senior Operations Manager, you will take ownership of the day-to-day cleaning operation, leading and developing frontline teams while building strong relationships with the client and key stakeholders. The role combines operational delivery, people management, compliance, and commercial responsibility, with a focus on continually improving standards and delivering an exceptional experience for tenants and guests.

Key Responsibilities:

• Manage the day-to-day cleaning and soft services operation.
• Lead, motivate and develop cleaning staff, site supervisors and periodic teams.
• Build strong relationships with the client and key stakeholders.
• Ensure cleaning standards consistently meet contractual SLAs.
• Manage payroll, recruitment, training and first-level HR matters.
• Monitor contract budgets and financial performance.
• Produce monthly, quarterly and annual contract reports.
• Ensure compliance with health & safety, RAMS, COSHH and industry standards.
• Manage stock, equipment, uniforms and consumables.
• Support staff wellbeing and sustainability initiatives.
• Respond effectively to client requests and changing operational priorities.
• Identify opportunities for innovation and continuous improvement.

About You:

They are looking for someone with:

• Experience within commercial cleaning, soft services or facilities management.
• Strong management and leadership experience.
• Excellent client and stakeholder management skills.
• Good commercial awareness and experience managing budgets.
• Knowledge of SLAs, compliance, health & safety, RAMS and COSHH.
• Strong organisational, reporting and IT skills.
• The ability to motivate and develop frontline teams.
• A proactive, professional and flexible approach.
• The ability to work effectively in a fast-paced corporate environment.