Refunds & Payments Specialist — Hybrid (12m FTC)

The Ardonagh Group; Leeds; Hybrid; GBP 24,000 - 25,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Pension scheme

Corporate perks such as discounted gym memberships

24-hour Employee Assistance support

Paid volunteering day

Job summary

A leading financial services organization is looking for a dynamic individual to join their Client Money Refunds and Claims team in Leeds. This hybrid position offers an excellent opportunity to develop skills in a fast-paced environment. Responsibilities include processing refunds, ensuring compliance with FCA regulations, and managing internal client accounts. Ideal candidates will possess financial knowledge, Microsoft Excel skills, and a strong attention to detail. The organization offers competitive benefits and career advancement potential.

Qualifications

• Degree educated or equivalent in finance, business or accounting (desirable).
• Financial experience is desirable.
• Dynamic individual with a willingness to learn and develop.

Responsibilities

• Process refunds and claims payments in policy administration systems.
• Support audit requests for detailed information.
• Ensure compliance with FCA regulations.
• Manage workload to meet service levels and quality standards.
• Communicate with IBA departments to resolve transactions.
• Act as key contact for high-volume clients.

Skills

Microsoft Excel experience

Strong attention to detail

Excellent organisational skills

Ability to use own initiative

Capacity to work under pressure

Ability to build relationships

Education

Degree in finance, business or accounting

Job description

A leading financial services organization is looking for a dynamic individual to join their Client Money Refunds and Claims team in Leeds. This hybrid position offers an excellent opportunity to develop skills in a fast-paced environment. Responsibilities include processing refunds, ensuring compliance with FCA regulations, and managing internal client accounts. Ideal candidates will possess financial knowledge, Microsoft Excel skills, and a strong attention to detail. The organization offers competitive benefits and career advancement potential.