Payments and Refunds Administrator

The Ardonagh Group; Leeds; Hybrid; GBP 24,000 - 25,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Pension scheme

Corporate perks such as discounted gym memberships

24-hour Employee Assistance support

Paid volunteering day

Job summary

A leading financial services organization is looking for a dynamic individual to join their Client Money Refunds and Claims team in Leeds. This hybrid position offers an excellent opportunity to develop skills in a fast-paced environment. Responsibilities include processing refunds, ensuring compliance with FCA regulations, and managing internal client accounts. Ideal candidates will possess financial knowledge, Microsoft Excel skills, and a strong attention to detail. The organization offers competitive benefits and career advancement potential.

Qualifications

• Degree educated or equivalent in finance, business or accounting (desirable).
• Financial experience is desirable.
• Dynamic individual with a willingness to learn and develop.

Responsibilities

• Process refunds and claims payments in policy administration systems.
• Support audit requests for detailed information.
• Ensure compliance with FCA regulations.
• Manage workload to meet service levels and quality standards.
• Communicate with IBA departments to resolve transactions.
• Act as key contact for high-volume clients.

Skills

Microsoft Excel experience

Strong attention to detail

Excellent organisational skills

Ability to use own initiative

Capacity to work under pressure

Ability to build relationships

Education

Degree in finance, business or accounting

Job description

Overview

(This position is a 12 month fixed term contract. Salary £24-25k.)

This is a hybrid opportunity to join our Client Money Refunds and Claims team within our IBA Department in Leeds. The new and modern office is in Leeds city centre, approx. 10 minutes’ walk from the train and bus station and along a bus route. This opportunity is for the IBA Payments team who specialise in processing refunds and claims. The team works closely with other areas of the IBA department, and we frequently liaise to ensure all regulations are complied with. In a fast-paced environment, progression in and out of the department is available to those who succeed. Our work focuses on handling client money and ensuring all our standards are met daily in line with FCA regulations.

What you will do

• Process refunds and claims payments within policy administration systems and banking platforms in a variety of ways, as well as using the banks for investigations and reporting.
• Support Audit requests for detailed information and process walk-through exercises.
• Ensure we are fully compliant within FCA regulations, specifically CASS rules.
• Work with your manager to set and achieve monthly, quarterly and yearly objectives, and manage your own workload to ensure work is completed to the agreed Service Levels (SLAs) and quality standards.
• Communicate and build relationships with other IBA departments and internal brokers and businesses to investigate and resolve any queried transactions.
• Manage internal accounts and act as a key point of contact for high-volume clients and insurers.
• Be proactively involved and support continuous improvement and lean initiatives.

Who we are looking for

This is an opportunity for a talented, dynamic individual, with a willingness to learn and develop new skills. The following traits would suit the role:

• Education - Degree Educated (or equivalent) in finance, business or accounting (desirable)
• Skills
• Microsoft Excel experience
• Strong attention to detail
• Excellent organisational skills
• Ability to use own initiative as well as work within a team environment
• Capacity to work under pressure
• Ability to build relationships and influence internal and external stakeholders
• Experience – Financial experience (desirable)

Benefits and other information

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 working hours per week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards to celebrate the best of the Ardonagh Group and talent across the business

We offer genuine potential for both personal and professional development. Please apply today and a member of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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