Refugee Resettlement Support Worker

OSCAR; England; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

International Care Network (ICN) in Bournemouth is seeking a Refugee Resettlement Support Worker to help families settle, navigate services and access opportunities within Bournemouth, Christchurch, Poole and wider Dorset. The role focuses on Afghan resettlement, with broad support across schemes to assist integration and independence.

You will work closely with refugee families, attending visits and appointments, and coordinating with local authorities and partners to ensure sustained support.

Qualifications

• Experience supporting vulnerable individuals or families.
• Compassionate, practical and solution-focused.
• Ability to build positive relationships.

Responsibilities

• Supporting individuals and families with housing, utilities and practical day-to-day needs.
• Helping people access healthcare, education, benefits and other key services.
• Supporting access to ESOL classes, volunteering and employment opportunities.
• Accompanying people to appointments and meetings when needed.
• Helping families build confidence, independence and connections within their local communities.
• Working closely with local authorities, schools, health professionals, volunteers and other partners.
• Maintaining accurate records and case notes.
• Assisting with the preparation of homes prior to new arrivals moving in.

Job description

Location:

• Based in Bournemouth
• Regular travel across BCP and Dorset
• Hybrid working available when not attending visits, meetings or appointments

Hours:

• 37.5 hours per week
• Monday–Friday, 9am–5pm

Salary: £26,796.90 per annum

International Care Network (ICN) is a Christian charity walking alongside refugees, asylum seekers and vulnerable migrants as they rebuild their lives in the UK. Every day, we see people overcome enormous challenges, develop new skills, build connections and create brighter futures and you could be part of that journey.

We're looking for a compassionate, proactive and organised Refugee Resettlement Support Worker to join our Resettlement Team and support individuals and families arriving through Government resettlement schemes. The role is predominantly focused on families resettled from Afghanistan, although support may be provided to people arriving through other schemes as well.

What you'll be doing

You’ll work directly alongside refugee families as they settle into life in Bournemouth, Christchurch, Poole and wider Dorset, helping them navigate unfamiliar systems, access services and become active members of their new communities.

Your work will include:

• Supporting individuals and families with housing, utilities and practical day-to-day needs
• Helping people access healthcare, education, benefits and other key services
• Supporting access to ESOL classes, volunteering and employment opportunities
• Accompanying people to appointments and meetings when needed
• Helping families build confidence, independence and connections within their local communities
• Working closely with local authorities, schools, health professionals, volunteers and other partners
• Maintaining accurate records and case notes
• Assisting with the preparation of homes prior to new arrivals moving in

No two days are the same. One day you might be helping a family register with a GP, supporting a parent at a school meeting, or helping someone navigate the benefits system. The next, you could be preparing a property for a newly arrived family or working with local partners to ensure the right support is in place.

Why this role matters

Moving to a new country after experiencing conflict, persecution or displacement can overwhelming.

This role helps people rebuild their lives with dignity, confidence and hope. You’ll play a key part in helping families settle safely, access opportunities, understand their new community and begin to thrive.

From supporting a child starting school for the first time, to helping a family access healthcare or secure employment, your work will have a direct and lasting impact.

Who we're looking for

You’ll thrive in this role if you:

• Have experience supporting vulnerable individuals or families
• Are compassionate, practical and solution-focused
• Can build positive relationships with