Employment Adviser

Breaking Barriers; Manchester; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Breaking Barriers is a dynamic charity in Manchester delivering tailored client support to help individuals navigate the UK labour market, build employability skills, and secure opportunities across employment, education and volunteering. The role involves one-to-one coaching, group sessions, and strong collaboration with employers and local partners.

You will maintain records in the CRM, monitor progress, and contribute to service improvements while supporting safeguarding and welfare needs.

Qualifications

• Experience providing employability support or guidance to individuals facing barriers to employment.
• Understanding of the challenges refugees and people from refugee backgrounds face in accessing employment.
• Experience delivering group training, workshops, or employability sessions.
• Ability to engage and collaborate with employers, volunteers, and external stakeholders.
• Strong administrative and organisational skills, with experience maintaining client records and using a CRM system.
• Knowledge of safeguarding principles and experience handling safeguarding concerns appropriately.
• Strong interpersonal and communication skills, with the ability to build trust with clients from diverse backgrounds.
• Understanding of lived experience of seeking sanctuary or forced migration to the UK.

Responsibilities

• Provide tailored one-to-one support to clients, helping them understand the UK labour market, define career goals, and develop employability skills.
• Support clients with CV and cover letter writing, job applications, interview preparation, and job searching.
• Guide clients in identifying appropriate employment, education, training, and volunteering opportunities that align with their career aspirations.
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Manage a caseload of clients with varying needs, adjusting frequency and intensity of support based on individual requirements.

Skills

Employability support

Careers advice

Client engagement

CRM knowledge

Safeguarding awareness

Stakeholder engagement

Interpersonal skills

CRM system

Tools

CRM system

Job description

We are a fast-paced charity that prides itself on its flexibility and responsiveness so your responsibilities may change, develop and grow according to the needs and development of our programmes.

Client Support

• Provide tailored one-to-one support to clients, helping them understand the UK labour market, define career goals, and develop employability skills. This could be in-person or online depending on client needs.
• Support clients with CV and cover letter writing, job applications, interview preparation, and job searching.
• Guide clients in identifying appropriate employment, education, training, and volunteering opportunities that align with their career aspirations.
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Manage a caseload of clients with varying needs, adjusting frequency and intensity of support based on individual requirements.

Employer, Volunteer and Referral Partner Engagement

• Engage with employers to build networks and identify job, training, and work experience opportunities for clients.
• Attend job fairs and community events to connect clients with employers and recruitment opportunities.
• Support outreach initiatives by building and maintaining relationships with local referral partners, including Jobcentres, community organisations, and other support services.
• Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
• Establish and maintain relationships with referral partners and support agencies to signpost clients to additional services, including welfare, housing, and mental health support.

Service Delivery and Administration

• Maintain accurate and up-to-date records of client interactions, progress, and outcomes in the CRM system.
• Implement and adhere to monitoring and evaluation processes to track client outcomes and inform service improvements.
• Identify and elevate safeguarding concerns, making appropriate referrals and ensuring clients receive the support they need.
• Support managers with additional projects, such as research, resource development, and service improvements., This role may require travel for client support and external stakeholder meetings or events.
• Some evening or weekend work may be required to support clients (TOIL provided)

Organisation Breaking Barriers View profile Registered Charity 51 - 100

Experience and Skills

• Experience providing employability support, careers advice, or guidance to individuals facing barriers to employment.
• Understanding of the challenges refugees and people from refugee backgrounds face in accessing employment.
• Experience delivering group training, workshops, or employability sessions.
• Ability to engage and collaborate with employers, volunteers, and external stakeholders.
• Strong administrative and organisational skills, with experience maintaining client records and using a CRM system.
• Knowledge of safeguarding principles and experience handling safeguarding concerns appropriately.
• Strong interpersonal and communication skills, with the ability to build trust with clients from diverse backgrounds.
• Understanding of Lived Experience of seeking sanctuary or forced migration to the UK.

Desirable Skills and Experience

• Lived Experience of seeking sanctuary or forced migration to the UK.
• Experience working in a charity, refugee support, or employment services setting.
• Experience organising job fairs, employment events, or networking opportunities.
• Knowledge of the UK labour market, sector-specific career pathways, and employment progression routes.
• Ability to speak an additional language relevant to the client group.