Refuge Support Worker (Solihull) – 24/7 On-Call

WOMEN'S AID FEDERATION OF ENGLAND; Metropolitan Borough of Solihull; On-site; GBP 27,000 - 36,000; Full time

Job summary

Birmingham & Solihull Women's Aid is seeking a Refuge Project Worker in Solihull to support the refuge manager in delivering frontline services to women and their children. The role involves administering records, developing support plans, and liaising with external agencies to meet residents' needs.

The post is 37 hours per week with some out-of-hours and on-call work, including weekend and bank holiday coverage. Salary £31,537. A 24/7 on‑call rota ensures safety and continuity of care.

Responsibilities

• To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.
• To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.
• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.
• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.
• To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness.

Job description

Birmingham & Solihull Women's Aid is seeking a Refuge Project Worker in Solihull to support the refuge manager in delivering frontline services to women and their children. The role involves administering records, developing support plans, and liaising with external agencies to meet residents' needs.

The post is 37 hours per week with some out-of-hours and on-call work, including weekend and bank holiday coverage. Salary £31,537. A 24/7 on‑call rota ensures safety and continuity of care.