Frontline Refuge Support Worker (Young Women)

Women; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

BSWA is seeking a Refuge Project Worker to support the Refuge Manager in running the Young Women’s Refuge in Birmingham. The role involves frontline support, developing ISP plans, safeguarding and coordinating care for residents and their children.

The post requires flexibility, participation in a 24-hour on-call rota and weekend/evening duties as part of a team providing safe accommodation and a high-quality service.

Responsibilities

• To build effective relationships with young women to encourage them to identify and respond to their needs, interests and personal development
• To provide guidance and support to enable young women to deal with their experiences of abuse and the wide range of issues affecting their lives
• To work with each service user to produce an Individual Support Plan (ISP)
• To ensure the primary needs of residents are met, including medical, financial, housing, legal and education, referring to specialist agencies where necessary
• To organise activities and celebrations in the refuge for young women and children which raise self-esteem, bring people together and broaden awareness
• To assist young women in making claims for any welfare benefits that they may be entitled to
• To accompany young women as appropriate and agreed by your line manager, to case conferences and meetings that may affect their own and/or their children’s welfare
• To make representations, as appropriate and agreed by your line manager, to external bodies in support of women and children
• To ensure that appropriate applications are made for re-housing
• To identify the needs of young women and children leaving BSWA refuge after being offered permanent accommodation
• To identify and make links with existing projects and community services, particularly those focused on young women, and to develop joint services where appropriate
• To keep the refuge ‘welcome pack’ up-to-date
• Devise and implement appropriate methods of communication with young women and children living in refuge, in agreement with your line manager
• To offer support and training to volunteers and ensure they are aware of legal Health and Safety requirements
• To participate in 24hour on call rota system

Job description

BSWA is seeking a Refuge Project Worker to support the Refuge Manager in running the Young Women’s Refuge in Birmingham. The role involves frontline support, developing ISP plans, safeguarding and coordinating care for residents and their children.

The post requires flexibility, participation in a 24-hour on-call rota and weekend/evening duties as part of a team providing safe accommodation and a high-quality service.