Refrigeration Managing Engineer

Arcus FM; Exeter; On-site; GBP 51,901 - 63,434; Full time

Benefits offered by this job

Company van & fuel card

25 days leave + bank holidays

Annual bonus (up to 4%)

Overtime paid at time and a half

Training & development

Job summary

Arcus FM is seeking a Senior Refrigeration Engineer stepping into a Managing Engineer role, or an existing Managing Engineer in Refrigeration seeking a new opportunity. You will lead a team of Refrigeration Engineers within the South West region, delivering planned and reactive maintenance for supermarkets and ensuring safe, on‑time service.

Applicants should have a minimum of 5 years post‑qualification mobile experience, a full UK driving licence, City & Guilds Refrigeration qualifications with

Qualifications

• Must have City & Guilds Refrigeration qualification including F-Gas.
• Must have excellent communication skills and customer-facing abilities.
• Ability to lead and develop a team of engineers in a fast-paced FM environment.

Responsibilities

• Supervise Refrigeration Engineers and act as daily point of contact.
• Provide technical support and training to the team.
• Manage on-call rota and holiday/absence cover.
• Assist Area Support Manager with HR processes and performance reviews.
• Contribute to budget control for parts and materials.

Skills

People management

Refrigeration engineering

FM experience

Customer service

Communication

Education

City & Guilds Refrigeration (including F‑Gas)

Job description

Are you a Senior Refrigeration Engineer, looking for your next step into a Managing Engineer role? Or are you already a Managing Engineer within Refrigeration looking to join a strong and stable company within the Supermarket FM area?If so we have an opportunity for you. You will reside within South West Region or the surrounding areas and have proven supermarket refrigeration experience.

What’s in it for you ?

• Competitive Salary - £57,668 per annum (depending on experience)
• Company van and fuel card – with personal use available from day one
• Full door-to-door pay - earn from the moment you leave home
• 25 days annual leave, plus bank holidays
• Enhanced overtime rates for additional earnings – All overtime is paid as time and a half
• Annual bonus (up to 4%) - subject to performance
• Training on offer to cover any skill gaps in the hybrid role

You will have responsibility for a team of Refrigeration Engineers to ensure that planned and reactive maintenance tasks are completed on‑time and to budget. You will also be responsible for the call‑out rota and ensure adequate and safe cover at all time

Key Responsibilities

• Supervise the team, acting as their daily point of contact, and provide management support, guidance, training, and development to ensure a consistent and high level of customer service.
• Provide technical support and training to your team of Refrigeration Engineers.
• Control staffing on a day‑to‑day basis, including management of the on‑call rota.
• Assist the Area Support Manager with relevant HR processes, including:
• Completion of return‑to‑work forms
• Handling and reporting disciplinary incidents
• Conducting performance review meetings
• Managing underperformance on a day‑to‑day basis
• Scheduling holiday and absence cover
• Investigating, recording, and escalating accidents or near misses in line with Health & Safety policy
• Provide technical support as required, including advice regarding major operational issues and assistance during major incidents.
• Assist the team in delivering high‑quality PPM work.
• Work with the Area Support Manager to deal with and make safe all Health & Safety related issues within your area and across the engineering team, escalating where necessary, including matters relating to PPE.
• Support effective budgetary management of parts and materials usage, reporting any overspend and budget variances.
• Attend client and management meetings on behalf of the business within your region.

About You

You’ll enjoy working autonomously in a pressurised environment and be able to prioritise a complex and demanding workload. You’ll have excellent written and verbal communication skills, enabling you to communicate operational issues effectively within your region. You’ll be customer‑service driven and enjoy working within a people‑focused environment.

Essential & Desirable Requirements

• Full UK driving licence (essential)
• City & Guilds qualified in Refrigeration (or equivalent), including F‑Gas
• Minimum 5 years’ post‑qualification experience working on a mobile basis within your chosen field
• Demonstrable management/supervisory experience (desirable)
• Experience within an FM environment and Refrigeration Engineering experience within supermarkets
• Excellent communication skills with the ability to influence and use diplomacy with clients and colleagues
• Ability to supervise engineers in a pressurised environment whilst dealing with store teams and members of the public
• Capable of prioritising a complex and demanding workload

Other Factors

As our clients predominantly operate on a 24/7 basis, there is a requirement to be flexible with working hours to protect customer service levels and provide continuity of service, including weekend working and on‑call cover.

• 1 in 4 Saturdays
• 1 in 4 weeks on call (included within the salary for this vacancy)

Further Benefits

• 25 days annual leave plus bank holidays
• Matched contribution pension scheme of 4.5% up to 6%
• Cycle to Work Scheme
• Discounts, vouchers, and financial aid programmes
• Refer a Friend reward scheme
• Funded Training Sponsorship Scheme
• Access to our state‑of‑the‑art Training Academy

Learning & Development

At Arcus, we are passionate about individual development, which is why we are proud to offer industry‑leading Learning & Development opportunities to our colleagues.

At our National Training Academy in Stevenage, we have our own in‑house team of experienced technical trainers who focus on upskilling and cross‑skilling our rapidly expanding mobile engineering team.

Colleagues can expect significant investment in both safety and technical training to support the ongoing development of their skills and expertise, while helping us retain our industry‑leading self‑delivery capability.